Norm Shea
Level 1 (83 points)
iPhone

Q: "Ask to Buy" approval, where do it go?

I set up a Family account and have my under 13-year-old on it.  I set up "Ask to Buy" and when she recently wanted to download a game, she clicked the "download" and got the message to "Ask" for approval.  I message briefly showed up on my iPhone but it was not unlocked.  When I unlocked it, I couldn't find the message and I never got a message on the computer.  Where can these messages be found?  As a work around, I logged in on her iPad and approved it but I'd like to know how to find the approval messages.

Thanks for any assistance anyone can provide.

Mac Pro, OS X Yosemite (10.10), Model 5,1/2.4 GHz/8 core (mid 2010)

Posted on Oct 26, 2014 6:38 PM

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Norm Shea

Q: "Ask to Buy" approval, where do it go?

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  • by mario49,Helpful

    mario49 mario49 Oct 29, 2014 1:48 PM in response to Norm Shea
    Community Specialists
    Oct 29, 2014 1:48 PM in response to Norm Shea

    Hi Norm Shea,

     

    Thanks for the question. Based on what you stated, it seems like you want to see the notification for a Ask to Buy request. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

     

    Request and make purchases with Ask to Buy

    Make or decline a purchase

    If you're the organizer, you can use these steps to make or decline the purchase from your iOS device with iOS 8 or Mac with OS X Yosemite:

    1. Open the notification to see the item that your family member wants to get. (See your notifications on your Mac or iOS device.)

    iOS: Understanding notifications

     

    Thanks for using Apple Support Communities.

    Cheers,

    Mario

  • by Norm Shea,

    Norm Shea Norm Shea Oct 30, 2014 7:34 AM in response to mario49
    Level 1 (83 points)
    iPhone
    Oct 30, 2014 7:34 AM in response to mario49

    Mario,

    Thanks for the reply. The articles were informative but didn't quite address my question.  To recap, the other night when this happened, my daughter was on her iPad and clicked the "Ask" button.  I (almost immediately) received a notification/message on my iPhone asking me to approve this purchase.  The phone was locked at the time so it showed up on the "lock" screen.  When I unlocked the phone, the message was gone and it was not in the Notification Center.  And I never got a message on my MacBook.  So, where do the notifications/messages go?  Is there a time limit on how long they appear or stay in the Notification Center?  Is there a way to change that to make it longer?

  • by mario49,

    mario49 mario49 Oct 30, 2014 2:11 PM in response to Norm Shea
    Community Specialists
    Oct 30, 2014 2:11 PM in response to Norm Shea

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action.