my printer add function stopped working in os 10.9.5 .Why?

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Level 1

5 points

my printer add function stopped working in os 10.9.5 .Why?

My 2013 MacBook Pro retina with o.s.10.9.5 has worked flawlessly till this evening.suddenly it stopped printing. Since i have three different printers at three locations. i wondered if there was a printer fault. it registered as being off line.

i have had this before and successfully brought each printer back on line. tonight that did not succeed.. i deleted my printers expecting to add the particular printer that i was using at the time. Now it will not let me add anew printer.

I used a second laptop a 2013 macbook air and that worked just fine.i downloaded brother printers to my retina but that did not work either.

Advice and help please.

Posted on Oct 26, 2014 8:04 PM

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Answer 1

Best reply

jeffd55

Community Specialist

Oct 29, 2014 2:23 PM in response to britrecko

Hello britrecko,

Thank you for using Apple Support Communities.

The following article should help you with troubleshooting your printer issues with your MacBook.

Troubleshooting printer issues in OS X

Regards,

Jeff D.

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Answer 2

britrecko Author

Level 1

5 points

Oct 29, 2014 6:20 PM in response to jeffd55

Thank you. i have done all that you suggest.Including downloading the original brother drivers.

. Nothing has worked.

My question now is"Is the print addition function etc part of the o.s.10.9.5 operating system. If it is i could wipe the disc clean.Restore the 10.9.5. and reload my content from my time machine. I back up every evening so i have a complete set of content.?

i tried to upgrade to Yosemite, but in the past some helper has renamed my original Macintosh HD drive as unknown. The Yosemite reply is "that is a time machine . Backup not possible.

I can live with 10.9.5 having read the reviews.

The only assistance that i have had has been from Apple certified technicians. i lack the sophoistication to do any major repairs to my two macs.

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Answer 3

jeffd55

Community Specialist

Nov 1, 2014 2:34 PM in response to britrecko

Hello britrecko,

At this point, you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

Regards,

Jeff D.

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