You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

wifi active but Internet disconnects

I have an iPad 64gb with a cellular radio, but without a carrier selected and thus an "inactive"Apple sim. My iPad is randomly getting disconnected from the Internet every few hours - it remains connected to wifi, I can see the icon with full bars, but anything that requires internet access doesn't work. Toggling airplane mode on and off reconnects everything, and also generates a message that cellular data connection failed.


The same problem cropped up when I removed the sim altogether. Internet appears to stay connected as long as I continuously use the iPad, but if it sleeps for more than a hour or so, the Internet drops and needs an airplane mode recycle to work again. Odd thing is that the wifi remains connected, I just can't get any websites.

Has anyone else with an inactive Apple sim (I.e. One that you have not activated on any network), or with an empty sim tray seen this random Internet disconnect issue?

iPad Air 2 WiFi, Cellular, iOS 8.1

Posted on Oct 26, 2014 9:27 PM

Reply

There are no replies.

wifi active but Internet disconnects

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.