iTunes not opening after OS X Yosemite upgrade

Question

iTunes not opening after OS X Yosemite upgrade

I have upgraded to the new OS X Yosemite and now the iTunes is not launching.

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 27, 2014 4:05 AM

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Answer 1

PeterVL57

Level 2

304 points

Oct 27, 2014 5:56 AM in response to hamid.mahdikhani

Try this: open the programsfolder, click on the iTunes-app with your right mouse button, choose the iTunes-package-content, then double click on the iTunes-exec-file. Location: /Applications/iTunes.app/Contents/MacOS/iTunes

I'm sure it will be fixed in the next updates.

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Answer 2

Oct 27, 2014 9:14 AM in response to PeterVL57

Thanks for your reply.

I have tried this. it opens the iTunes but once i close the app, it won’t open again.

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Answer 3

Linc Davis

Level 10

209,547 points

Oct 27, 2014 12:33 PM in response to hamid.mahdikhani

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 4

Oct 28, 2014 2:56 AM in response to Linc Davis

Hi Linc Davis,

I have done exactly as you said but the log outputs no message when i click the iTunes icon to open.

Thanks

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Answer 5

Linc Davis

Level 10

209,547 points

Oct 28, 2014 7:25 AM in response to hamid.mahdikhani

Click the iTunes link at the top of this page and download the installer. Run it and test.

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Answer 6

Oct 28, 2014 7:52 AM in response to Linc Davis

I have loaded the console before reinstalling the iTunes and this is what i have got:

28/10/2014 14:46:46.950 pkd[333]: releasing plug-in hold 9FBECDAD-56DC-4B33-BABC-25F2B3284CFC for dead client pid 5791

28/10/2014 14:46:46.950 pkd[333]: releasing plug-in hold 56D0A9A2-F973-4E1B-8BA3-AA100F93643C for dead client pid 5791

28/10/2014 14:46:46.951 pkd[333]: releasing plug-in hold 14EF9F49-4A71-47C2-A5EC-0F473ECCD9E7 for dead client pid 5791

28/10/2014 14:46:46.951 pkd[333]: releasing plug-in hold B281D886-5F2B-4B73-BD33-9DF756865AB5 for dead client pid 5791

28/10/2014 14:46:50.802 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:50.803 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:50.804 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:50.805 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:50.806 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:50.807 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:50.808 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:54.098 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:54.099 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:54.100 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:54.101 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:54.102 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:54.103 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:54.104 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:55.562 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:55.563 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:55.564 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:55.565 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:55.566 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:55.567 rooksd[49]: assertion failed: 14A389: libxpc.dylib + 41185 [CB6B442F-8BE4-37B6-9A00-4753BC1C368C]: 0x13

28/10/2014 14:46:57.956 sudo[5816]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.R33XzO/Scripts/com.apple.pkg.iTunesX.faJMu7 ; USER=hamidmahdikhani ; COMMAND=./Tools/AlertAll.app/Contents/MacOS/AlertAll /

28/10/2014 14:46:58.031 AlertAll[5817]: Looking for applications at

28/10/2014 14:46:58.031 AlertAll[5817]: --(null)

28/10/2014 14:46:58.032 AlertAll[5817]: Path PurpleRestore.app given to -[NSWorkspace iconForFile:] is not a full path.

28/10/2014 14:46:58.033 AlertAll[5817]: Path Aperture.app given to -[NSWorkspace iconForFile:] is not a full path.

28/10/2014 14:46:58.033 AlertAll[5817]: >> timerMethod

28/10/2014 14:46:58.033 AlertAll[5817]: >> updateTable

28/10/2014 14:46:58.808 AlertAll[5817]: >> applicationShouldTerminate

28/10/2014 14:46:58.815 AlertAll[5817]: >> applicationWillTerminate

28/10/2014 14:46:58.838 com.apple.xpc.launchd[1]: (com.apple.helpd[5593]) Service exited due to signal: Terminated: 15

28/10/2014 14:46:59.606 com.apple.xpc.launchd[1]: (com.apple.iTunesHelper.86368[5689]) Service exited with abnormal code: 1

28/10/2014 14:46:59.695 sudo[5894]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.R33XzO/Scripts/com.apple.pkg.MobileDevice.Pzg BMt ; USER=root ; COMMAND=/bin/launchctl unload //System/Library/LaunchDaemons/com.apple.usbmuxd.plist

28/10/2014 14:46:59.000 kernel[0]: Kext com.apple.driver.AppleMobileDevice not found for unload request.

28/10/2014 14:47:17.000 kernel[0]: hfs: mounted Recovery HD on device disk0s3

28/10/2014 14:47:17.019 mds[33]: (Volume.Normal:2464) volume:0x7fff4a11ca00 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Recovery HD

28/10/2014 14:47:17.062 fseventsd[20]: Logging disabled completely for device:1: /Volumes/Recovery HD

28/10/2014 14:47:17.000 kernel[0]: hfs: unmount initiated on Recovery HD on device disk0s3

28/10/2014 14:47:17.444 iTunesHelper[5953]: _SubscribeForMuxNotifications (thread 0x7fff75b4c300): USBMuxListenerCreate: Connection refused

28/10/2014 14:47:17.612 com.apple.kextd[19]: Rescanning kernel extensions.

28/10/2014 14:47:17.000 kernel[0]: Resetting IOCatalogue.

28/10/2014 14:47:18.008 sudo[5991]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.R33XzO/Scripts/com.apple.pkg.MobileDevice.Pzg BMt ; USER=root ; COMMAND=/bin/launchctl load -w //System/Library/LaunchDaemons/com.apple.usbmuxd.plist

28/10/2014 14:47:18.010 com.apple.xpc.launchd[1]: (com.apple.usbmuxd) This service is defined to be constantly running and is inherently inefficient.

28/10/2014 14:47:18.017 sudo[5994]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.R33XzO/Scripts/com.apple.pkg.MobileDevice.Pzg BMt ; USER=root ; COMMAND=/bin/launchctl start com.apple.usbmuxd

28/10/2014 14:47:18.021 com.apple.usbmuxd[5993]: usbmuxd-344.3 on Oct 13 2014 at 21:10:09, running 64 bit

28/10/2014 14:47:18.026 sudo[5996]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.R33XzO/Scripts/com.apple.pkg.MobileDevice.Pzg BMt ; USER=hamidmahdikhani ; COMMAND=/bin/launchctl load -w //System/Library/LaunchAgents/com.apple.MDCrashReportd.plist

28/10/2014 14:47:18.028 com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.user.501.100006.Aqua) Could not read path: path = //System/Library/LaunchAgents/com.apple.MDCrashReportd.plist, error = 2: No such file or directory

28/10/2014 14:47:18.033 sudo[5998]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.R33XzO/Scripts/com.apple.pkg.MobileDevice.Pzg BMt ; USER=hamidmahdikhani ; COMMAND=/bin/launchctl start com.apple.MDCrashReportd

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