Hi bruth10,
Have you tried the Five R's?
The Five R's
Also, try turning off your firewall; it may be somehow preventing this process from completing.
Is this iTunes account authorized? To learn more, click here ->
About iTunes authorization and Deauthorization
Try ending "iPodService.exe" Process:
Close iTunes.
Press the "Ctrl
AltDelete" keys to open Task Manager.
Click on the "Processes" tab.
Find "iPodService.exe", and click "Stop".
Also, have you tried restarting "iPod Service"? (
following content is copied from
this kbase article.)
1. Quit iTunes.
2. Right click on My Computer and click Manage.
3. Click the plus symbol to the left of Services and Applications.
4. Select Services listed under Services and Applications.
6. Double click iPod Service in the right hand panel.
7. Click the Stop button under the General tab and leave the iPod Service Properties window open.
8. Connect your iPod and wait until it is visible in My Computer.
9. Click the Start button in the iPod Service Properties window.
10. Open iTunes and connect your iPod.
I hope this helps you,
-Kylene
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