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Helpful answers
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Oct 27, 2014 7:30 PM in response to Kayleighjade87by Star Traveler,Here's a whole string of Apple Support documents on backups. Maybe one of them will have some info that will help you ...
Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)
https://support.apple.com/kb/HT5262
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Create and Delete iPhone, iPad and iPod Touch Backups in iTunes
http://support.apple.com/kb/ht4946
iOS: Troubleshooting Encrypted Backups
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Oct 28, 2014 1:23 AM in response to Star Travelerby Kayleighjade87,TThank you for your help but I managed to sort it last night, I had to set it up as new iPhone then update the software then started all over again and restored it.