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Oct 30, 2014 9:47 AM in response to vishnuprasanthby jeremy_v,Hi vishnuprasanth,
Thanks for visiting Apple Support Communities.
If you are encountering network or quality issues with FaceTime when making calls on your Mac and iPad Air, start with these troubleshooting tips from the articles below:
- Make sure that your Wi-Fi network is set up using the recommended settings for Wi-Fi routers and access points.
- If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
- If you're using router, firewall, or security software that restricts Internet access, make sure that the ports documented in Using FaceTime behind a Firewall are open.
- FaceTime requires a broadband connection. Performance might vary according to network throughput and usage.
FaceTime for Mac: Troubleshooting FaceTime
All the best,
Jeremy
- Make sure that your Wi-Fi network is set up using the recommended settings for Wi-Fi routers and access points.
