mjroma4
Level 1 (0 points)

Q: Safari locked via moneypak virus

previous fixes do not work, I must have an updated version of this virus.  Any ideas?

Posted on Oct 27, 2014 2:35 PM

by John Galt,Solvedanswer
John Galt John Galt
Level 8 (49,659 points)
Mac OS X
A:
  1. Force Safari to quit by following these instructions: OS X: How to quit an unresponsive application using Force Quit.
  2. Hold a Shift key while launching Safari again.

 

If that does not fix the problem:


  1. Force Safari to quit again.
  2. Disconnect from the Internet by selecting Wi-Fi "off" in the Mac's menu bar, or disconnecting its Ethernet cable if you're not using wireless.
  3. Launch Safari again by holding a Shift key.
    • No pages will be able to load since you're not connected to the Internet.
  4. Select the Safari menu > Preferences > General, and review your home page selection.
  5. Select the Privacy pane > Remove All Website Data... > Remove Now.
    • After you reconnect to the Internet, you will need to sign in again with all websites that require authentication (such as this one).
  6. Turn Wi-Fi back on again or reconnect your Ethernet cable.

 

You'll be back in business.


In an abundance of caution, consider the following additional actions. They are not required to eliminate the scam webpage but you should review them to determine certain Safari settings have not been unexpectedly altered.


  1. Open Safari's Preferences... and select Extensions. Uninstall any Extensions that you are not certain you require by clicking the Uninstall button.
    • If you are not sure what to uninstall, uninstall all of them. None are required for normal operation.
  2. Select the Privacy pane. Verify "Cookies and website data" is configured the way you expect. If you are not certain what choice is appropriate, choose "Allow from websites I visit".

Posted on Oct 27, 2014 4:44 PM

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mjroma4

Q: Safari locked via moneypak virus

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  • Helpful answers

  • by John Galt,Solvedanswer

    John Galt John Galt Oct 27, 2014 4:44 PM in response to mjroma4
    Level 8 (49,659 points)
    Mac OS X
    Oct 27, 2014 4:44 PM in response to mjroma4
    1. Force Safari to quit by following these instructions: OS X: How to quit an unresponsive application using Force Quit.
    2. Hold a Shift key while launching Safari again.

     

    If that does not fix the problem:


    1. Force Safari to quit again.
    2. Disconnect from the Internet by selecting Wi-Fi "off" in the Mac's menu bar, or disconnecting its Ethernet cable if you're not using wireless.
    3. Launch Safari again by holding a Shift key.
      • No pages will be able to load since you're not connected to the Internet.
    4. Select the Safari menu > Preferences > General, and review your home page selection.
    5. Select the Privacy pane > Remove All Website Data... > Remove Now.
      • After you reconnect to the Internet, you will need to sign in again with all websites that require authentication (such as this one).
    6. Turn Wi-Fi back on again or reconnect your Ethernet cable.

     

    You'll be back in business.


    In an abundance of caution, consider the following additional actions. They are not required to eliminate the scam webpage but you should review them to determine certain Safari settings have not been unexpectedly altered.


    1. Open Safari's Preferences... and select Extensions. Uninstall any Extensions that you are not certain you require by clicking the Uninstall button.
      • If you are not sure what to uninstall, uninstall all of them. None are required for normal operation.
    2. Select the Privacy pane. Verify "Cookies and website data" is configured the way you expect. If you are not certain what choice is appropriate, choose "Allow from websites I visit".