HT201262: Try safe mode if your Mac doesn't finish starting up

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Amarie348

Q: What if the error happens while in safe mode?

Have an error occuring in QuarkXpress. Does not always crash but most of the time it happens after 20-2 hours of restarting or switching users. Only way to use Quark after the error message is to restart. The error is unknown and the item tool in quark will not move anything-prompting the message forcing to restart OS completely. Tried to get answers from Quark and they do not know the solution, tried to contact Apple and they assume it's a software problem vice versa!

I started in safe mode and also found the error to happen. Could anyone PLEASE help me with options as to what I should do next. It's been 3 weeks now.

 

I have uninstalled, installed, updated and renamed extensions as well as updated my OS. Nothing is the cause and nothing fixes it plus I have no idea how to read error logs, crash reports or anything else in the console or utilities manager.

 

 

Please help.

iMac, OS X Mavericks (10.9.5), Work

Posted on Oct 27, 2014 3:54 PM

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Q: What if the error happens while in safe mode?

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  • by Eric Root,

    Eric Root Eric Root Oct 28, 2014 12:38 PM in response to Amarie348
    Level 9 (69,582 points)
    iTunes
    Oct 28, 2014 12:38 PM in response to Amarie348

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account