TS1404: iPod: No power or frozen

Learn about iPod: No power or frozen
Scadam420
Level 1 (0 points)

Q: My 32gb 5th gen iPod touch does not charge, power on or show up in iTunes. No matter what I do the screen stays COMPLETELY black. It is not water damaged. Bad battery or charge port?

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iPod touch

Posted on Oct 27, 2014 5:32 PM

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Scadam420

Q: My 32gb 5th gen iPod touch does not charge, power on or show up in iTunes. No matter what I do the screen stays COMPLETELY black. ... more

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  • by Skydiver119,

    Skydiver119 Skydiver119 Oct 27, 2014 6:57 PM in response to Scadam420
    Level 7 (28,449 points)
    iPad
    Oct 27, 2014 6:57 PM in response to Scadam420

    Could be either.

    If you have a different cable or charger handy you can try that, see if it's the issue. And if the battery is totally dead it may take an hour or more for it to show any sign of life if it's just that.

     

    Beyond that, make an appointment at your local apple store and have them check it out.

  • by JEM24,

    JEM24 JEM24 Oct 27, 2014 9:54 PM in response to Scadam420
    Level 4 (2,014 points)
    Safari
    Oct 27, 2014 9:54 PM in response to Scadam420

    Hey Scadam420, As Skydiver119 stated try another cable, a damaged cable can look OK but still have a short. Try a different cable and/or a different charging device, the thing that supplies the power. Also, check the charging port on your iPod. Your looking for foreign debris, packed lint in the port can block an electrical connection. With a strong light and magnifying glass look in the port, the bottom of the port should look smooth, mono colored black or dark gray. You should see on one of the long sides the gold contact pins and on the short ends a silver colored bump, one on each end. If you see anything else, with the iPod powered off, use a non-conductive probe, a round toothpick works well, to carefully remove anything that should not be there. Be careful to not touch, bend or damage the gold pins. Also make sure the locking clips, the silver bumps, are free to move, you should feel push back when gently pushed on. If your iPod still will not work, schedule appointment with Apple and have your iPod evaluated. Good luck. Cheers.

  • by lllaass,

    lllaass lllaass Oct 28, 2014 1:17 AM in response to Scadam420
    Level 10 (190,295 points)
    Apple Watch
    Oct 28, 2014 1:17 AM in response to Scadam420

    Not Charge

    - See:    

    iPod touch: Hardware troubleshooting

    iPhone and iPod touch: Charging the battery

    - Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.

    - If a 5G iPod               

    Iphone 5 lightning port charging problem - SOLUTION!

    - Try another charging source

    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.

    - Make an appointment at the Genius Bar of an Apple store.

      Apple Retail Store - Genius Bar