nzh50

Q: How do I delete an associated device in iTunes) namely my iphone 6 (8.1) I am using an imac with Yosemeti

How do I delete an associated device in iTunes) namely my iphone 6 (8.1) I am using an imac with Yosemeti

Posted on Oct 27, 2014 4:42 PM

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Q: How do I delete an associated device in iTunes) namely my iphone 6 (8.1) I am using an imac with Yosemeti

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  • by sterling r,

    sterling r sterling r Oct 30, 2014 12:21 PM in response to nzh50
    Community Specialists
    Oct 30, 2014 12:21 PM in response to nzh50

    Howdy nzh50,

     

    It sounds like you have a device associated in iTunes with your Apple ID that you would like to remove from your account. This article should help you out there:

     

    iTunes Store: Associating a device or computer to your Apple ID

    Removing an associated device or computer from an Apple ID

    To remove a device or computer from your Apple ID:

    1. Open iTunes.
    2. Sign in to your Apple ID by choosing Store > Sign In from the iTunes menu.
    3. Choose Store > View My Account from the iTunes menu. 
    4. From the Account Information screen, click Manage Devices.
    5. Click the Remove button next to the device name you would like to unassociate.

     

    Note: Removing a device from your Apple ID does not override the 90-day timer. You must wait 90 days from the day the device was first associated with your Apple ID before it can be associated with another Apple ID. 

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling

  • by nzh50,

    nzh50 nzh50 Oct 30, 2014 3:26 PM in response to sterling r
    Level 1 (0 points)
    Oct 30, 2014 3:26 PM in response to sterling r

    Hi Sterling,

     

    Thanks very much for the reply.

     

    When I follow the procedure you have detailed only my Macs and iPad appear but not my phone.

     

    The way I got around this issue (probably not the most efficient but it did work), was to rename my iphone, then do a restore from iTunes, then setup as a new phone. This did fix the problem but was very time consuming.

     

    The original reason I wanted to remove and re-associate the phone with iTunes, was my mobile number changed after I had associated this phone with iTines and I could not get imessage and  iTunes to recognise the new number.

     

    Anyway, thanks for helping

     

    - cheers

  • by sterling r,

    sterling r sterling r Nov 2, 2014 2:08 PM in response to nzh50
    Community Specialists
    Nov 2, 2014 2:08 PM in response to nzh50

    Thanks for the update, I'm glad you got it resolved.