It has been noticed that there is a compatibility issues on some of the Samsung network printers while printing from iOS8 devices using AirPrint.
In order to resolve this compatibility issue with iOS8, new firmware for printer has been released.
Issue Case:
Printing using AirPrint from iPhone or iPad running Apple iOS 8.0 or later.
- Devices running version prior to iOS 8.0 or Mac OS X have no issues.
Details about affected printers and their fixed firmware versions.
Printers | Version with issue fixed |
Samsung CLX-3300 Series | 3.00.02.13 or later |
Samsung C460 Series | 3.00.02.13 or later |
Samsung C470 Series | 3.00.02.14 or later |
Samsung M2020 Series | 3.00.01.11 or later |
Samsung M2070 Series | 3.00.01.20 or later |
Samsung M262x 282x Series | 3.00.01.25 or later |
Samsung M267x 287x Series | 3.00.01.27 or later |
Samsung SCX-3400 Series | 3.00.02.05 or later |
Please update your printer with the latest firmware as mentioned in the table above.
To update the firmware kindly follow the procedure mentioned below.
Search for your printer model on the link below
Download the firmware.
Run the downloaded file and follow the instruction provided on the installation screen.
PS. During firmware update do not power off or unplug power cord of your printer. Doing so may make your printer unusable.
Moreover if in case non-compliant toner is used, it may cause error after firmware is updated.
We apologize for any inconvenience caused. We will try our best to provide best service and customer experience.
Thank you,
Samsung AirPrint support