update unavailable with this apple id on 1 month new mac?

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update unavailable with this apple id on 1 month new mac?

Hello,

I brought a mac mini md387 just last month in september 2014, from apple authorised reseller in quest mall, kolkata, india. It came with OS X mavericks, keynote 6.2 and many free software, when I asked them that If I will get free updates they said yes and created my apple id on the store to which I have a password.

The problem is I downloaded the OS X yosemite update, and it worked fine with my existing apple id, but whenever I open keynote6.2 It tells me that I have a free update to keynote version 6.5 on app store, but whenever I try to download this updated keynote version 6.5 I am given error message that "update is unavailable with this apple id".

I don't want my money to get wasted. I have the bill copy too.

apple staff please help.

Mac mini (Late 2012), OS X Yosemite (10.10), Keynote6.2 came with OSX mavericks

Posted on Oct 28, 2014 5:14 AM

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abhishek247 Author

Level 1

5 points

Oct 28, 2014 9:46 AM in response to abhishek247

problem solved. using this trick:

the problem was: i had earlier set my language to US English from original setting of UK English at website https://appleid.apple.com because I thought that it doesn't matter if i change language preferences, but it did and was the cause of the problem.

solution:

1. goto: https://appleid.apple.com and login using your iCloud/apple id and change language to UK English.. then save/apply whatever to change the settings

2. shutdown to turn off mac and turn it on after sometime

3. goto AppStore/Purchases section and you will find that you need to accept Keynote and other iWork etc apps by clicking on the Accept button, do it, it will ask for password, enter it, it will ask for password for each of those 6 apps, give it your apple id/password each time to accept.

4. now you should be able to goto Updates section in App Store and update Keynote and other iWork etc apps by clicking on update buttons of each apps. 🙂

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