Strathern
Level 1 (0 points)

Q: Whats up with my Ipad Air?

Hi

 

I have had my ipad Air since Christmas 2013. It has worked brilliantly up until a week ago. I was using IOS 7.0.1 with no issues.

 

Basically last week I noticed that I couldn't update any of my apps. I would go to the app store an click update but instead of updating it would take me to the app itself and not update. I then noticed that the update all apps was greyed out. The only way around this was to do a manual search of the app in the store and update it.

 

Then I started to get a lot of crashes through my apps where I would be sent back to the home screen or sometimes the apple logo would show up. The main culprate was Safari however have had the same issues with BBC News and Facebook app.

 

I was then having issues with the wifi. I had no issues at all up until a week ago but then my ipad would show that its connected to wifi but would not update pages as if there was no internet. I ran the usual checks on the internet and found that it was working fine with all computers, phones and consoles in the house so the ipad seems to be the issue here.

 

The crashes and wifi drop has been happening more and more over the week until today where I basically cannot use the ipad due to the wifi drop.

 

I have updated the IOS to the latest one hoping for a fix.

 

I can now update apps properly on the app store and the update all is not greyed out anymore.

 

I have not had a chance to check for app crashes as i still cannot seem to get the internet on the ipad.

 

It seems to drop the signal or something after 90 seconds or so.

 

I connect to the wifi and it works fine then 90 seconds later its not working again.

 

I have reset network settings and it worked for 90 seconds again.

 

I have reset the ipad and it worked for 90 seconds.

 

I have went onto the diagnostics of the ipad and have a whole load of errors showing from App crashes to 30 or so low memory issues.

 

I am lost now. I dont know if I have a hardware problem or software problem. If I need to go to an apple store I have to take around 5 hours out of my day to get there and back due to the journey.

 

Anybody have any ideas or experience with this?

 

Thanks.

iPad Air, iOS 8.1

Posted on Oct 28, 2014 7:08 AM

Close
Strathern

Q: Whats up with my Ipad Air?

  • All replies
  • Helpful answers

  • by GrowlingSolid,

    GrowlingSolid GrowlingSolid Oct 28, 2014 7:28 AM in response to Strathern
    Level 1 (98 points)
    Oct 28, 2014 7:28 AM in response to Strathern

    Hi there, have you tried reseting your wifi settings? If not, try doing that. Settings > General > Reset > Reset network settings. You will have to log back in to your wifi though.

  • by Strathern,

    Strathern Strathern Oct 28, 2014 7:30 AM in response to GrowlingSolid
    Level 1 (0 points)
    Oct 28, 2014 7:30 AM in response to GrowlingSolid

    Hi, thanks for your reply. I have tried that twice with no luck. Works for 90 seconds and then back to the beginning.

     

    I am currently backing up the ipad and going to try a factory reset. It seems to be the only thing I haven't tried.

  • by GrowlingSolid,

    GrowlingSolid GrowlingSolid Oct 28, 2014 7:33 AM in response to Strathern
    Level 1 (98 points)
    Oct 28, 2014 7:33 AM in response to Strathern

    Good luck, let me know if anyting happens

  • by Strathern,

    Strathern Strathern Oct 28, 2014 8:46 AM in response to GrowlingSolid
    Level 1 (0 points)
    Oct 28, 2014 8:46 AM in response to GrowlingSolid

    That's the reset done and have the exact same issues. It worked for 90 seconds again and dropped the internet but still saying its connected to wifi.

  • by Briansyddall,

    Briansyddall Briansyddall Oct 28, 2014 8:56 AM in response to Strathern
    Level 6 (8,854 points)
    Apple Watch
    Oct 28, 2014 8:56 AM in response to Strathern

    I have read your post you need to take ipad to Apple Store I think they will Replace iPad because it is Under 1Year old. I think you have done all you can to resolve problem maybe a hardware fault. Cheers Brian

  • by Strathern,

    Strathern Strathern Oct 28, 2014 9:42 AM in response to Briansyddall
    Level 1 (0 points)
    Oct 28, 2014 9:42 AM in response to Briansyddall

    Thank you Brian. Will make an appointment to see them sometime.

  • by Pennyadae,

    Pennyadae Pennyadae Nov 16, 2014 4:35 PM in response to Strathern
    Level 1 (0 points)
    Nov 16, 2014 4:35 PM in response to Strathern

    I Have the same issues after the latest update.  Driving me crazy!  Tried everything, wifi seems to fade in and out.  Hard reset works for a while.

  • by Star Traveler,

    Star Traveler Star Traveler Nov 16, 2014 4:39 PM in response to Strathern
    Level 4 (1,612 points)
    Apple TV
    Nov 16, 2014 4:39 PM in response to Strathern

    Strathern wrote:

     

    Anybody have any ideas or experience with this?

     

     

    If you go to the Apple Store, they're eventually going to reset it to factory default condition, and you will need to complete your backups before then. SO ... you can actually do what they are going to do -- before you get there. It may solve it, but if not, you will save time there.

     

    Follow this procedure for a Troubleshooting Methodology ... basically reset to factory default condition -BUT- be sure to do the following methodically and also to follow the part with Apple Support!

     

    First you want to make sure you have several backups of your data and done with a couple of "different" sources. Be sure to understand what data is backed up and what is NOT on iCloud Backup and iTunes Backup. Use a variety of methods for backup ... you might check into Dropbox, in addition to your Apple options.

     

    Then turn off your desktop anti-virus software when using iTunes for this reset to factory default. After you do that reset, then leave your iPad in its factory default state and see how it operates then. If you encounter any problems in that factory default state, then take it to Apple Support, and let them know that you have just reset it to that state with iTunes and have not put any of your data back on and it is operating in this fashion (whatever the problem is) in that pristine state. Make sure you keep that trouble ticket number, because if it has to be escalated through Apple Support, you're going to find all communications tied in with that number. If the lower level help isn't able to help you, then escalate it to a higher level to examine the problem. Keep at it with that trouble ticket number until Apple Support arrives at a solution to that problem. Be methodical and keep at it.

     

    On the other hand, if everything is okay with the factory default condition, then restore your backup. Some people have discovered that the problem resides in the apps or something in the restored backup. If that's the case, then it's going to be trying and difficult to find out which developer's app is causing you the problem. And ... it's true ... that a developer not following Apple's instructions and guidelines for his app can CAUSE YOU TROUBLE. This kind of thing does happen from developers, especially when a new system upgrade comes out, because some developers ignore what Apple tells them about changes coming, and what they do BREAKS SOMETHING.

     

    This is a troubleshooting methodology that you are going through. See it through to the end.

     

    Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)

    https://support.apple.com/kb/HT5262

     

    Back up and Restore your iOS Device with iCloud or iTunes

    http://support.apple.com/kb/ht1766

     

    iTunes: About iOS Backups

    http://support.apple.com/kb/ht4946

     

    Create and Delete iPhone, iPad and iPod Touch Backups in iTunes

    http://support.apple.com/kb/ht4946

     

    iOS: Troubleshooting Encrypted Backups

    http://support.apple.com/kb/TS5162

     

    Use iTunes to Restore your iOS Device to Factory Settings

    http://support.apple.com/kb/ht1414