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All replies
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Helpful answers
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Oct 28, 2014 10:04 AM in response to Shaniqwaby Jose@,If its only on the device that you are trying to use the new appleid, All you have to do is delete the old appleid and put the new one in then your password. You shouldn't get a message asking you to enter old password.
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Oct 28, 2014 10:10 AM in response to Jose@by Shaniqwa,again - i have created a new id and logged in the app store with it successfully! but icloud is the problem cause its not possible to sign out from icloud without the password.
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Oct 28, 2014 10:28 AM in response to Shaniqwaby Jose@,Try this.
If you're asked for the password to your previous Apple ID when signing out of iCloud
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
- Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
- Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
- Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
- Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
- Enter the password for your previous Apple ID.
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Oct 28, 2014 10:33 AM in response to Jose@by Shaniqwa,i can't do step 3 cause i don't know my previous apple id password
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Oct 28, 2014 10:41 AM in response to Jose@by Shaniqwa,yes, and then you must enter the password and i dont have it!
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Oct 28, 2014 10:45 AM in response to Shaniqwaby Jose@,If you're still asked for your previous Apple ID password, continue to the next step.
Update to the latest version of iOS
Update to the latest version of iOS on your iPhone, iPad, or iPod touch, then try signing out of iCloud again.
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Oct 28, 2014 10:52 AM in response to Shaniqwaby wegras,Shaniqwa wrote:
yes, and then you must enter the password and i dont have it!
As you accurately mentioned in your original post so ignore Jose and call Apple from the link above and if your case is genuine then They will likely assist you to reset your Apple id
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Oct 28, 2014 10:59 AM in response to wegrasby Shaniqwa,i think that was the best advice so far , thank you