Cisco Jabber -- Cannot remove Address Book Plug-in

Question

Level 1

8 points

Cisco Jabber -- Cannot remove Address Book Plug-in

Running Yosemite on a MacBook Pro Retina

Objective: To be able to initiate iPhone calls via Address Book on my Mac.

Problem: Whenever I select a number to dial from the MacBook Pro address book, rather than dial via my iPhone, the system calls up Cisco Jabber (on my Mac).

Attempted resolution: There is a preference setting on Jabber for Mac that allows for toggling on and off the integration to the Address Book. I have toggled this to, "off," but this does not resolve the problem.

I tried to remove every file that referred to, "Jabber," but I still seem to be missing something.

Short of deleting Jabber, I cannot get the Jabber Address Book plug in to stop.

My apologies if this was not the proper forum; could not find something more appropriate.

Thanks for any help!

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 28, 2014 4:50 PM

Reply

Answer 1

Nov 3, 2014 7:53 AM in response to agilburne

I had the same issue. I fixed it by deleting plugin files from below folder

HDD --> Users --> Your user folder --> Library (as this is a hidden folder, you may need to right click and open it in a new tab) --> Address Book Plug-Ins

If you do not see Library folder, paste "defaults write com.apple.finder AppleShowAllFiles YES" in Terminal app to show hidden files.

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Answer 2

Bright_Z

Level 1

4 points

Dec 17, 2014 7:57 PM in response to agilburne

Hi,

I've the same issue, have your issue been resolved? Could you share with me the solution?

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Answer 3

Bright_Z

Level 1

4 points

Dec 17, 2014 7:57 PM in response to ashish132

This is not working for me

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Answer 4

Bright_Z

Level 1

4 points

Dec 17, 2014 8:09 PM in response to agilburne

Hi, Everyone

I've figured it out, Open your FaceTime application in your Mac, and then preference and then at the bottom of the setting, there's a default for calls, please select FaceTime and then it will works.

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Answer 5

Dec 30, 2014 5:06 PM in response to Bright_Z

I do not have this drop down in my Facetime preferences

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Answer 6

bleen18

Level 1

16 points

Oct 18, 2015 5:29 PM in response to John Schank III

same ... I don't have this option in my Facetime preferences (and still don't after upgrading to El Capitan)

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