ipad air 2 bluetooth not working!

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Level 1

18 points

ipad air 2 bluetooth not working!

I've recently received the new ipad air 2 and along with it I bought the apple wireless keyboard. for whatever reason the Bluetooth on the ipad air will not pick up anything at all. my iPhone 5S picks up everything but the ipad keeps searching and won't find anything, my computer and other apple devices cannot find it either.

I tried turning it off and on, then I reset it. then I did a full reset and wiped all the data but still no success. It's very frustrating and if I cannot fix it soon i'll try and return this ipad - what's the use of paying $1000 when the simplest things such as Bluetooth don't even work on a brand new device.

iPad Air 2 WiFi, Cellular

Posted on Oct 29, 2014 4:34 AM

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Answer 1

Best reply

ckuan

Level 10

120,680 points

Oct 29, 2014 4:37 AM in response to djquinn

Read here:

iPad: Using Bluetooth headsets and keyboards

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Answer 2

djquinn Author

Level 1

18 points

Oct 29, 2014 12:51 PM in response to ckuan

thanks ckuan.

whilst the link you gave me I had already tried everything there, last night I ran the apple diagnostics on the ipad air 2. once that was completed the Bluetooth started working. I'm unsure if the apple diagnostics actually did anything to fix it but for whatever reason it started working after that.

it had been 2 days of Bluetooth not picking up anything then it magically starts working and has been working fine ever since. i'm happy now but I don't know exactly what fixed it, but thanks for your help!

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Answer 3

ckuan

Level 10

120,680 points

Oct 29, 2014 4:45 PM in response to djquinn

You're welcome. Glad you got it sorted.

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Answer 4

Tyrolb

Level 1

0 points

Nov 11, 2014 9:56 PM in response to djquinn

How did you run diagnostics? I am having the same problem with a brand new iPad air 2. 2 devices work well with iPhone 5s iOS 7 but do not even show on iPad ios 8.1. Tried all the resets mentioned elsewhere to no avail

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Answer 5

ebartz

Level 1

9 points

Dec 10, 2014 8:34 AM in response to djquinn

I'd be curious how you ran diagnostics on the iPad Air 2 as well. I can't get mine to connect to any Logitech keyboards at all.

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Answer 6

bamlfm

Level 1

0 points

Jan 3, 2015 9:54 AM in response to djquinn

please, please I am in the same situation,, could you please let me know how do you I ran the apple diagnostics on the ipad air 2.... iPad Air 2 Bluetooth is not working on my iPad Air 2.

Thank YOU!

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Answer 7

CERGIS

Level 1

4 points

Jan 14, 2015 3:42 AM in response to djquinn

Mine also not working, I just realized when I tried to make AirDrop photo to my iPad Air 2.

My iPad Air 2 also cannot pick up any of my Bluetooth devices such as ONIX Bluetooth speaker and Marque earphone while my iPhone 6+ can pickup perfectly.

How do I get the Apple Diagnostic software?

Apple, can you help?

Thanks

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