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Oct 29, 2014 7:18 AM in response to greusa10by Briansyddall,Hi you need to give more information of why you can't update your software What happens when you go to Software update on iPad Cheers Brian
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Oct 29, 2014 7:31 AM in response to greusa10by Star Traveler,Lacking any specific information, I'll just give you general information for backing up your data and resetting your iPad to its factory default condition, which isn't a bad idea for anyone, no matter what they are doing or what problems they may have - or not have. The first links are for backups and their information. Do an iTunes backup, as it's more complete. Then the last link is for using your iTunes program to do the factory default reset.
Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)https://support.apple.com/kb/HT5262
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Create and Delete iPhone, iPad and iPod Touch Backups in iTunes
http://support.apple.com/kb/ht4946
iOS: Troubleshooting Encrypted Backups
http://support.apple.com/kb/TS5162
Use iTunes to Restore your iOS Device to Factory Settings