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I can't open pdfs in Safari

If I select a pdf on a website when I'm using Safari, a new tab opens, but it's just black. I've reset my security settings, website plug ins to allow Adobe Reader for all sites, I've upgraded Adobe Reader, and I've uninstalled and reinstalled. I've just upgraded to Yosemite, but this was happening before the upgrade too. Thanks!

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 29, 2014 12:35 PM

Reply
6 replies

Oct 29, 2014 6:28 PM in response to amac28

Back up all data before making any changes. Please take each of the following steps until the problem is resolved.

Step 1

If Adobe Reader or Acrobat is installed, and the problem is just that you can't print or save PDF's displayed in Safari, you may be able to do so by moving the cursor to the the bottom edge of the page, somewhere near the middle. A black toolbar should appear under the cursor. Click the printer or disk icon.

Step 2

There should be a setting in its preferences of the Adobe application such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected.

Step 3

If you get a message such as ""Adobe Reader blocked for this website," then from the Safari menu bar, select

Safari ▹ Preferences... ▹ Security

and check the box marked

Allow Plug-ins

Then click

Manage Website Settings...

and make any required changes to the security settings for the Adobe PDF plugin.

Step 4

Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:

/Library/Internet Plug-ins

In the Finder, select

Go Go to Folder

from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens by pressing command-V, then press return.

From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari.

Step 5

The "Silverlight" web plugin distributed by Microsoft can interfere with PDF display in Safari, so you may need to remove it, if it's present. The same goes for a plugin called "iGetter," and perhaps others—I don't have a complete list. Don't remove Silverlight if you use the "Netflix" video-streaming service.

Step 6

Do as in Step 4 with this line:

~/Library/Internet Plug-ins

If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari.

Jun 8, 2015 3:18 AM in response to amac28

Good day, I need some help please,


I have tried everything but can't get Adobe reader to open up any pdf directly from Safari or Firefox.


I am using a Mac Book Pro with Yosemite.

This is the list of internet plug-ins I have


file:///Library/Internet%20Plug-Ins/AdobePDFViewer.plugin/

file:///Library/Internet%20Plug-Ins/AdobePDFViewerNPAPI.plugin/

file:///Library/Internet%20Plug-Ins/Default%20Browser.plugin/

file:///Library/Internet%20Plug-Ins/Flash%20Player.plugin/

file:///Library/Internet%20Plug-Ins/flashplayer.xpt

file:///Library/Internet%20Plug-Ins/JavaAppletPlugin.plugin/

file:///Library/Internet%20Plug-Ins/nsIQTScriptablePlugin.xpt

file:///Library/Internet%20Plug-Ins/PepperFlashPlayer/

file:///Library/Internet%20Plug-Ins/PepperFlashPlayer/manifest.json

file:///Library/Internet%20Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin/

file:///Library/Internet%20Plug-Ins/Quartz%20Composer.webplugin/

file:///Library/Internet%20Plug-Ins/QuickTime%20Plugin.plugin/

file:///Library/Internet%20Plug-Ins/Silverlight.plugin/


Please advice.


Thanks.


Harry Nel

harry.nel.apple@hotmail.com

Jun 8, 2015 3:21 AM in response to Linc Davis

Good day, I need some help please,


I have tried everything but can't get Adobe reader to open up any pdf directly from Safari or Firefox.


This is the Message I get when I try to open a pdf on Safari or Firefox.


Please wait...

If this message is not eventually replaced by the proper contents of the document, your PDF

viewer may not be able to display this type of document.

You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by

visiting http://www.adobe.com/products/acrobat/readstep2.html.

For more assistance with Adobe Reader visit http://www.adobe.com/support/products/

acrreader.html.

Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark

of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other

countries


I am using a Mac Book Pro with Yosemite.

This is the list of internet plug-ins I have


file:///Library/Internet%20Plug-Ins/AdobePDFViewer.plugin/

file:///Library/Internet%20Plug-Ins/AdobePDFViewerNPAPI.plugin/

file:///Library/Internet%20Plug-Ins/Default%20Browser.plugin/

file:///Library/Internet%20Plug-Ins/Flash%20Player.plugin/

file:///Library/Internet%20Plug-Ins/flashplayer.xpt

file:///Library/Internet%20Plug-Ins/JavaAppletPlugin.plugin/

file:///Library/Internet%20Plug-Ins/nsIQTScriptablePlugin.xpt

file:///Library/Internet%20Plug-Ins/PepperFlashPlayer/

file:///Library/Internet%20Plug-Ins/PepperFlashPlayer/manifest.json

file:///Library/Internet%20Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin/

file:///Library/Internet%20Plug-Ins/Quartz%20Composer.webplugin/

file:///Library/Internet%20Plug-Ins/QuickTime%20Plugin.plugin/

file:///Library/Internet%20Plug-Ins/Silverlight.plugin/


Please advice.


Thanks.


Harry Nel

harry.nel.apple@hotmail.com

I can't open pdfs in Safari

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