facetime won't work on my macbook 13"

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facetime won't work on my macbook 13"

I have a Macbook and I'm using Mac OS X version 10.6.8. I recently purchased Facetime and downloaded to my computer but it won't work. When I try calling people I keep getting the message that the other person is not available and therefore cannot connect with them. However, I can Facetime these same people without any problem when using my iPhone. I checked my Facetime preferences on my computer and it has my mac email address on there. When I Facetime using my iPhone, it connects via my phone number. I've gone into my Facetime settings (on my Macbook) and entered in my phone number as well, but I still have the same problem. Please help.

MacBook, Mac OS X (10.6.8)

Posted on Oct 29, 2014 12:41 PM

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Answer 1

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norm123

Community Specialist

Nov 1, 2014 12:50 PM in response to findlorne

Hello findlorne,

For issues with making FaceTime calls on your Mac, check out the article below to go over your settings to make sure that you not waiting for activation as well as making sure the Date & Time is set correctly.

FaceTime for Mac: Troubleshooting FaceTime

http://support.apple.com/kb/ts4185

Troubleshooting FaceTime for Mac

You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.

If you encounter issues making or receiving FaceTime calls, try the following:

Verify that FaceTime is enabled in FaceTime > Preferences.

If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.

Verify that the Date, Time, and Time Zone are set correctly:

From the Apple () menu, choose System Preferences > Date & Time > Date & Time.

Enable "Set Automatically".

Click the Time Zone tab and confirm the closest city is correct.

Verify that both parties are connected to an active broadband Internet connection.

See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.

Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.

If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.

Verify the phone number or email address being used is the correct one activated for FaceTime.

You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.

Verify that both parties have installed the latest software updates for their Mac and/or device. See:

Mac OS X: Updating your software

iOS: How to update your iPhone, iPad, or iPod touch

Regards,

-Norm G.

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