Q: When listening to podcasts problems

I have the same problem.

I hope it gets fixed in the next update

Yes - I listen on an Iphone 6 Plus via a car kit and I dread people calling me as it seems to crash some process or another and the podcast goes back several minutes, becomes unavailable or disappears altogether.

David

Exactly, the problem happens when someone calls being connected to the car radio or when pauses.

Thanks - it's a bit of a relief knowing it is not just me!  Wonder if anyone else has it?

David

A week ago claimed it to Apple and have absolutely no notice of this problem, but I think I fixed in the next update. Before did not happen

Well, this morning I AGAIN lost all my podcasts after an unspecified crash of the app - c'mon Apple, you're better than this.

David

Well to keep this alive, we've had an update to IOS but this is still happening and I see we're still getting no ideas on here

David

davidarandall wrote:

 

Well to keep this alive, we've had an update to IOS but this is still happening and I see we're still getting no ideas on here

 

David

If you are waiting for Apple to reply here you'll be waiting a long time as this is user-to-user forum only.

Perhaps I misspoke - what I meant was - still no ideas from anyone about how to mitigate the problem or stop it altogether? - I cannot even find the Podcast App on the Apple support page so not a lot of hope from that direction, I know this is user to user but my understanding was that while it's not Apple support they do monitor it for issues so it's important to keep plugging away.

A previous post said that Apple were aware and a fix was coming - but it has not been sorted in the last 2 updates.

David

As I mentioned this is a user forum. We are all volunteers. Apple does not read individual submissions unless a ToU violation is reported. If you want help specifically from Apple you need to contact them through Apple Support. When asking for help on these forums its best not to add to an unanswered post with a 'me too' comment but rather with your own post with details of your problem and ask specific questions.

So what have you done to try and troubleshoot the problem yourself? The lack of response suggests to me the problem is rather isolated, a glitch perhaps, to individual devices and not a wide spread bug in the OS. These glitches often occur from a bad install or corrupt data. As such for end users there are a few things you can do to try and resolve software issues and are informally known as the 4R's; Restart, Reset, Restore with back up, and Restore as new. Generally performed in that order. Test your device before going on to the next. Apple has provided the following support articles to help you do those:

Restart or reset your iPhone, iPad, or iPod touch - Apple Support

Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support

Use iTunes to restore your iOS device to factory settings - Apple Support

For hardware problems:

Get help with hardware features on your iPhone, iPad, and iPod touch - Apple Support