Health app has crashed, data gone.

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Health app has crashed, data gone.

IIphone 6, after Endomondo updated yesterday, Health app was no longer updating. On restarting the app, the dashboard and all the data disappeared. Restarted the phone, removed linked apps, all to no avail. Cardio app is reporting an error - unable to write data to Health. Cannot enter any data manually. Every time I restart Health, the Dashboard resets. Tried 'steps' etc, still reporting no data. The linked apps are - Cardiio, Endomondo, Human and MyFitnessPal. Any ideas?

iPhone 6, iOS 8.1

Posted on Oct 29, 2014 8:53 PM

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Answer 1

Andyinkenya Author

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Nov 3, 2014 7:35 AM in response to Andyinkenya

i have solved this issue by backing up my phone to the computer (not iCloud ) and then restoring the phone. Apart from the data that I deleted from my haste to get the app working, all the data has been restored. The back took some time, over 30 minutes. However, the restore took two minutes. All my passwords have been retained, I did not check the box from encrypted data. Let's see how long it keeps working for. I have not restored Endomondo - instead, I have synced this with My Fitness Pal which in turn syncs with Health.

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Answer 2

blakant

Level 1

10 points

Nov 3, 2014 6:43 PM in response to Andyinkenya

Great to hear this news. I just tried it and it didn't work for me though. (or that's how it looked at first)

I plugged my phone in and hit the button to Back Up Now. This took no time at all. After that I selected Restore Backup and selected the newly created backup. The restore took probably over 20 minutes. Phone rebooted. I opened the Health app and there was no change.

Well actually there is a change... there are now no apps sharing to Health, I mean there are none listed in sources. So I'll just go add one.

I chose Withings and.... it worked!!

Yay finally.

Now adding Sleep Cycle. These apps appear to be set to share already, after the restore. In Withings I had to turn it off and then on again.

Sleep Cycle has also worked, I expect others will.

Thank you.

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