Touch ID doesn't work while charging

Question

Level 1

5 points

Touch ID doesn't work while charging

I found that my iPhone 6 Touch ID doesn't work while charging. It's running ios 8.1. The problem is intermittent. It Works fine before. Anyone got the same issue?

iPhone 6, iOS 8.1

Posted on Oct 30, 2014 8:46 PM

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Answer 1

Brett L

Community Specialist

Nov 2, 2014 1:18 PM in response to ippo3572

Hi ippo3572,

If you are having an issue with Touch ID not functioning correctly, I would suggest that you troubleshoot using the steps in this article -

Use Touch ID on iPhone and iPad - Apple Support

Thanks for using Apple Support Communities.

Best,

Brett L

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Answer 2

ippo3572 Author

Level 1

5 points

Nov 10, 2014 11:02 PM in response to Brett L

After a period of time, I notice that it occurs while the phone is fully charged and the cable is still connected. It works fine, after disconnected the cable. It doesn't work, if reconnect the cable again. The problem disappears, after the battery level drops a few %. The problem is not often.

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Answer 3

Nov 11, 2014 7:59 AM in response to ippo3572

A lot of people are. My touch id not only doesnt work when charging but the phone does things on its own including opening apps and texting people.

its 2 days old!!!

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Answer 4

Brett L

Community Specialist

Nov 11, 2014 9:53 AM in response to ippo3572

cas

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Answer 5

Thom_D

Level 4

1,161 points

Mar 31, 2015 3:40 PM in response to forbzie70

My wife's brand new iPhone 6 running iOS 8.2 also randomly opens apps while charging. It seems to only happen at night and I just made the connection between the randomly opening apps and texting people and being plugged in. I will have to check this out when I get home. It may be the charger causing. it.

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Answer 6

Apr 15, 2015 1:43 PM in response to ippo3572

I Thought this was just a problem with my 5S but I just got a 6 and it has the same exact problem. No touch ID while charging. Maybe the power influx is shorting out the sensor somehow?

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Answer 7

C9h13no3

Level 1

4 points

Sep 27, 2016 3:24 PM in response to Brett L

Worst reply ever, article mentions nothing about issues while charging. iPhone 6 Plus and iOS 10 still having the issue. Get it together, Apple.

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