Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I don't know the reason why "reset your security question "doesnt display ?

I don't know the reason why "reset your security question "doesnt display ?

I Want to buy an app , but i couldnt reset my SQ

plz help me ASAP

iPad 2, iOS 7.1.2

Posted on Oct 31, 2014 9:58 PM

Reply
1 reply

Oct 31, 2014 10:57 PM in response to Asma aaa

It will only show if your have a rescue email address (which is not the same thing as an alternate email address) on your account. If you aren't getting the reset link then you you don't have one, and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html


When they've been reset you can then add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

I don't know the reason why "reset your security question "doesnt display ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.