facetime video doesn't work
Hello,
When I make FaceTime in my Mac the call starts and 30 seconds later the video stops and only sound works, and the video will never come back?
Any help?
MacBook Air
User profile for user:
jeremy_v
User level:
Community Specialist
Hi adrian2107,
Thanks for visiting Apple Support Communities.
It sounds like you are able to connect to FaceTime calls on your Mac, but the video stops unexpectedly.
I recommend starting with these steps to troubleshoot the behavior you're seeing:
- Verify that both parties are connected to an active broadband Internet connection.
- See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
- Consult Using FaceTime behind a firewallfor necessary ports to open in firewalls, security software and routers.
- If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
You can find this information and more troubleshooting steps at the link below:
FaceTime for Mac: Troubleshooting FaceTime - Apple Support
Best Regards,
Jeremy