Can't end Facetime calls

Since upgrading to iOS 8.1, I am no longer able to end a Facetime call on either of my two iPads. The end call button no longer appears. I must request the party on the other side of the call terminate the call. I've toggled Facetime on and off and restarted both devices to attempt to resolve. Neither has worked. Any thoughts or recommendations?

iPad 2, iOS 8.1

Posted on Nov 1, 2014 12:00 PM

Reply
12 replies

Sep 3, 2017 3:40 PM in response to BMJ08

It's 9/3/17 and I have these problems opening and ending facetime calls. Yesterday, on my ipad, a business transaction was about to take place via facetime and instead my ipad connected me with someone in my contacts. Facetime did come up with her, but there was no way for either of us to end the call. I find it very unstable and for Apple, surprisingly disfunctional. Don't they care anymore now that they're so popular. That could change.

Nov 1, 2014 12:50 PM in response to Briansyddall

Thank you Brian. Cellar data is (and has always been) off for one device and is not available (eg wifi capability only) on the other. Any other ideas? both were working flawlessly prior to the update. We are heavy FaceTime users with family who lives out of town. I'm not sure was the iOS 8 update would have caused this issue to occur.

Mar 20, 2015 11:37 AM in response to BMJ08

This situation is completely ridiculous. I have had this problem and I have been waiting them to fix it since iOS 8.0 or maybe even before that.


I cannot answer calls, I cannot finish calls, I cannot mute the microphone, put video on... Literally the Facetime app is just the crappiest app my iPad has.


I already restarted the iPad, restore the settings, did everything I could and the problem remains there. It is a software issue and no-one from Apple seems interested in solving it. I contacted Apple support and all they told me was to reset my settings again. Do you guys really think I will lose my time contacting technical support if the problem I had was so simple to solve? I am not one of those '...' people who buy apple stuff just to look cool, I have had this products since some years ago and I regret the way iOS has changed from a 'perfect' operative system where the things that crashed were third party apps to a point where the third party apps actually perform better than the integrated iOS apps.


I bought my parents and iPad, and they have the same problem. Sometimes I am the one who cannot answer calls, sometimes they are the ones who cannot answer the call.


Restarting the iPad SOMETIMES just fixes the issue for a couple days or even just hours.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't end Facetime calls

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.