MacBook Pro Retina charger explosion

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MacBook Pro Retina charger explosion

Hi

Just a few minutes ago, I plugged the charger in and saw a flash and heard a sound. I pulled it out immediately and noticed the one pin had a burn mark. I feel very upset because looking on the Internet for similar problems I notice that this was something in last year's netbooks which should have been rectified by the manufacturer. Luckily my MacBook Pro Retina is just a few days old so I am heading back to the store tomorrow but what I wanted to ask is:

- would you trust a computer that presented such a problem? What guarantee is there that it won't happen with a different charger?

- do I need to replace the computer as well?

Some other comments regarding this netbook is that the battery definitely does not do the time they promise on paper or as the netbook predicts (in my case it said 10:10 hours). I barely got 6 hours of it without continuous usage (netbook went to sleep in between as I busied myself with housework). I only ran one programme on it, a game with very light demands. Nothing else. The actual usage was barely 4 hours. I had been noting down these details because yesterday I had to charge the netbook 3 times and in the end, although it said it had over an hour usage left, soon as I connected to HDMI to watch a film, it went on red and asked to be charged again. I put it to charge and noticed the charger had gotten very HOT! Maybe this was an early indication that there was something wrong with the charger. But as I am not technically minded, I have no idea how this may have affected my unit.

If you are a MacBook Pro Retina user, would you say this is typical behaviour for this model?

Thank you.

MacBook Pro with Retina display, OS X Mavericks (10.9.5)

Posted on Nov 1, 2014 12:17 PM

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Answer 1

Zontania Author

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Nov 7, 2014 2:08 AM in response to Zontania

I am on my second MacBookPro Retina. Set it up two nights ago and yesterday, when I wanted to charge it using the shorter charger provided, again, I got the same problem but this time it was a vivid flash of light coming out of the socket, not fireworks or sound. I checked the pins of the charger and they had black marks where the silver paint had burned (?) I am now using the longer cable to charge my netbook which is a bit of a bother as it trails around the floor and poses a trip hazard. I am fed up trailing back and forth to the Apple Store because every time it takes a minimum of 2 hours to get something done and like I have tried to explain to them, it is not possible when you are talking about a charger which is an essential piece of equipment to make an appointment. I believe there is a problem with the plugs provided with the MacBook Pro Retina. Why can I use in the same socket the charger from my Galaxy 10.1 tablet, the charger from my Toshiba Satellite, the charger from a Surface Pro 3 that I owned for a brief while, or plug in the HP printer, a hair dryer, a table light or a blender without any problems whatsoever? The only difference between those other electrical items is that their pins are traditional and not covered with that strange paint/metal (?) that Apple uses. (Needless to say I only plug one thing at a time... just in case you were wondering!)

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