TKFike1017

Q: I can't reset my Security Questions?

Okay, let me first say that I'm not really comfortable talking on phones, so calling would be my last case scenario. I don't ever remember answering the questions to begin with so obviously I don't know how to answer them regardless of my best attempts. I went to appleid.apple.com to try and reset it but there was no link or whatever to reset. It only makes me answer the questions that, once again, I don't know.

Posted on Nov 1, 2014 1:20 PM

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Q: I can't reset my Security Questions?

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  • Helpful answers

  • by Niel,

    Niel Niel Nov 1, 2014 1:22 PM in response to TKFike1017
    Level 10 (312,813 points)
    Mac OS X
    Nov 1, 2014 1:22 PM in response to TKFike1017

    Click here and fill out the form. If there's a way to do this without calling, they'll say so.

     

    (115849)

  • by Kappy,

    Kappy Kappy Nov 1, 2014 1:23 PM in response to TKFike1017
    Level 10 (271,106 points)
    Desktops
    Nov 1, 2014 1:23 PM in response to TKFike1017

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.