HT201397: If the Remote app won’t connect to iTunes or your Apple TV

Learn about If the Remote app won’t connect to iTunes or your Apple TV
harryraison
Level 1 (0 points)

Q: Absolutely useless

constant dropout of signal from AirPlay, Apple tv, remote app, literally everything!!!

anyone else know what to do? Like, I have to restart router, Apple tv ipad and iPhone every other day.

iPhone 5, iOS 7.0.4

Posted on Nov 1, 2014 1:23 PM

Close
harryraison

Q: Absolutely useless

  • All replies
  • Helpful answers

  • by lizdance40,

    lizdance40 lizdance40 Nov 1, 2014 4:58 PM in response to harryraison
    Level 4 (2,382 points)
    Nov 1, 2014 4:58 PM in response to harryraison

    Is this a new problem?

    do you have any other internet or networking problems?  How old is your router & modem?  What kind of internet speed, bandwidth?

    is it possible your modem and router are failing?

    are you an AT&T just transferred to Frontier customer?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 1, 2014 8:11 PM in response to harryraison
    Level 10 (104,521 points)
    Apple TV
    Nov 1, 2014 8:11 PM in response to harryraison

    If restarting your equipment results in temporary relief from the problem, my guess would be that you are suffering from interference on your network.

     

    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

     

    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

     

    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.

     

    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

     

    The following article(s) may help you.

     

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Sources of Interference

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.