Apple Remote Desktop 3.72 Shows Update in Store

Question

Apple Remote Desktop 3.72 Shows Update in Store

I have been a many year user of Apple Remote Desktop, and have updated the administrative application routinely as available, as well as updating all of the client machines which I control.

My MacBook Pro Retina machine running OSX Yosemite with all of the current updates where I have ARD Admin installed is now showing that I need to update ARD to 3.72, in spite of the fact that ARD admin shows 3.72 as the current version installed on the machine.

When I go to Apple Store, Updates, the only update displayed is ARD. When I attempt to update, I get the message:

"Remote Desktop is already installed on this computer. Choose Software Update from the Apple menu to check for available updates."

This is not a crisis, but I would prefer not to be notified that I need to update, when I cannot, every time I go to Apple Store updates.

Any help appreciated....

Bill

MacBook Pro (Retina, Mid 2012), OS X Yosemite (10.10), 16Gb Ram, 15" Retina, 768Gb SSD

Posted on Nov 1, 2014 2:38 PM

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Answer 1

Nov 3, 2014 9:17 AM in response to William Mcclatchey1

Same here. Uninstalled, restarted, and won't update after install from CD (3.2). Stuck, can't use it, can't update it. Same message:

Software update no longer available at Yosemite Apple Menu..... So annoying.

:{

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Answer 2

Nov 5, 2014 7:50 PM in response to RicardoEM

Me too. Yosemite installed on a MacBook Pro 10,1 model (retina). Long-time ARD owner/user and I have a software update stuck in my App Store. Attempts to apply the update give the message

Remote Desktop is already installed on this computer. Choose Software Update from the Apple menu to check for available updates.

RicardoEM - Software Update is renamed App Store in the Apple menu. Mine has a nice (semi-permanent) badge on it to remind me of my ARD "update."

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Answer 3

pickerin

Level 1

23 points

Nov 11, 2014 3:25 PM in response to William Mcclatchey1

Same issue for me...

Originally installed via CD-ROM (you know before there WAS an App Store).

Upgraded Mavericks to Yosemite via App Store...then the problem started.

At least Apple is now acknowledging the problem, though the "solution" is less than helpful:

If the Mac App Store offers you an updated version of Apple Remote Desktop when the latest version is installed - Apple …

-Rob

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Answer 4

Nov 8, 2014 9:44 AM in response to William Mcclatchey1

Add me to the list of people with exactly this issue. Mildly distracting to have a constant reminder to update ARD to 3.7.2 when it is already installed.

I notice one common factor - I think we have all installed from CD (remember those?), rather than purchasing and installing from the App Store.

My theory is that App Store is not fully recognizing CD originated installs of ARD. I will send a report to Apple...

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Answer 5

Nov 8, 2014 12:19 PM in response to Dave Hawkins1

I agree that the common thread is likely the CD purchase of the product some years ago, but this is also true for me for Aperture and several other products.

I called Apple Tech Support yesterday and had to hang up after the guy trying to help could not reach tier 2 support in >30min. I have a case number and will pursue the matter further.

Bill

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Answer 6

Nov 11, 2014 4:05 PM in response to pickerin

I love it!

Apple: "You can safely ignore these messages."

Whew, I guess we had all been unsafely ignoring these messages till now.

Again, Apple: "You do not need to install this update [3.7.2] if you already have Remote Desktop 3.7.2 installed."

Thanks for clearing that up.

I'm sure the Apple design guidelines have something to say about sending messages that should be ignored.

-Dave

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Answer 7

pickerin

Level 1

23 points

Nov 12, 2014 3:01 AM in response to William Mcclatchey1

All, while it's not ideal, it's better than them NOT acknowledging that there is a problem.

Please make sure you provide feedback on that article that it is NOT helpful, and that you want a fix. That feedback gets looked at and if they get a lot of it, they may update the article with an actual fix/workaround.

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