Satchmo
Level 4 (1,263 points)
Mac OS X

Q: MacBook Air won't awaken Apple TV

I've used iMacs to stream music to my audio system through Apple TV. It has sometimes taken a bit, but a dormant Apple TV has reliable awakened when I've started the music.

 

But now that I've moved the collection of a 2014 MacBook Air, iTunes 12.0.1 and Yosemite, Apple TV doesn't recognize that the streaming has begun. The computer is about 2 feet from the ATV. But or delicious new feature?

MacBook Air, OS X Yosemite (10.10)

Posted on Nov 1, 2014 7:29 PM

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Satchmo

Q: MacBook Air won't awaken Apple TV

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 1, 2014 7:50 PM in response to Satchmo
    Level 10 (104,506 points)
    Apple TV
    Nov 1, 2014 7:50 PM in response to Satchmo

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

  • by Satchmo,

    Satchmo Satchmo Nov 1, 2014 7:55 PM in response to Winston Churchill
    Level 4 (1,263 points)
    Mac OS X
    Nov 1, 2014 7:55 PM in response to Winston Churchill

    Tried all that before. No go. I'm thinking Occam's razor. Didn't happen before latest updates.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 1, 2014 8:03 PM in response to Satchmo
    Level 10 (104,506 points)
    Apple TV
    Nov 1, 2014 8:03 PM in response to Satchmo

    The simplest answer is only the best when it fits all scenarios. The update works fine for myself and many others. Put yourself in my position and I suspect you'd be looking at the differences between our set ups rather than which bits are the same.

  • by Satchmo,

    Satchmo Satchmo Nov 10, 2014 12:13 PM in response to Satchmo
    Level 4 (1,263 points)
    Mac OS X
    Nov 10, 2014 12:13 PM in response to Satchmo

    Called Apple support about this today. Rebooted ATV and did an SMC reset, and it now works. Since I had already rebooted ATV without success, perhaps the SMC reset did the job. The Yosemite update might have upset the, um, Apple cart, as per Occam's razor.

  • by Satchmo,

    Satchmo Satchmo Nov 10, 2014 4:49 PM in response to Satchmo
    Level 4 (1,263 points)
    Mac OS X
    Nov 10, 2014 4:49 PM in response to Satchmo

    Later that same day....

     

    The problem is back. Confirmed that is also doesn't work when logged in as Guest, so the problem is in Yosemite or iTunes 12, apparently.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 10, 2014 4:58 PM in response to Satchmo
    Level 10 (104,506 points)
    Apple TV
    Nov 10, 2014 4:58 PM in response to Satchmo

    It's certainly not Yosemite or iTunes 12 per se, because I'm using both of these. Unfortunately there is a very large area of things that could be different on each of our computers. Do you have an iOS device to see if that is still able to wake the sleeping Apple TV.

  • by tumster,

    tumster tumster Nov 19, 2014 5:00 AM in response to Satchmo
    Level 1 (0 points)
    Nov 19, 2014 5:00 AM in response to Satchmo

    I had the same problem and it somehow got fixed after a few taking a few steps. I restarted the Apple TV, then on reboot it couldn't find my network immediately, so I wen't to Settings -> General -> Network -> Test Network. I don't know what exactly fixed it, but it awakens correctly now when I start streaming

  • by Satchmo,

    Satchmo Satchmo Jan 3, 2015 2:13 PM in response to Satchmo
    Level 4 (1,263 points)
    Mac OS X
    Jan 3, 2015 2:13 PM in response to Satchmo

    Nothing has worked. I can properly stream from the Mac to Airport Express with audio connected, but can't connect to the Apple TV a few feet from me, even when it is turned on. When I can sometimes cause it to work, it plays for a while then disconnects. Sometimes Apple TV turns itself off. I can make a connection in reverse by accessing my music library via the TV connected to ATV, but even it disconnects sometimes for no apparent reason. I know the following:

     

    1. My airport network is not on the same frequency as any of the visible networks in my area.

    2. Resetting ATV, the Mac, or Airport Extreme doesn't solve the problem.

    3. None of the suggestions offered so far has helped.

  • by Satchmo,

    Satchmo Satchmo Jan 3, 2015 2:48 PM in response to Satchmo
    Level 4 (1,263 points)
    Mac OS X
    Jan 3, 2015 2:48 PM in response to Satchmo

    I have just discovered that if I turn on Airplay Display the connection is quickly made from the Mac to Apple TV and the iTunes music streams normally. Turn if off again and iTunes can't stream.