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iPod touch 4th generation won't load anything when connected to wifi

Wifi is connected with full bars. The device isn't accidentally blocked through the router settings on my computer. I've reset the network settings on my iPod multiple times but now I'm stuck on the intial settings part since I completely wiped it. I forgot that you can't advance through then beginning settings without an Internet connection. This iPod is 2 or 3 years old so I hope it's not done for good. Can anyone help me? Thank you


- Kelly

iPod touch, iOS 6.1.6

Posted on Nov 1, 2014 7:14 PM

Reply
1 reply

Nov 4, 2014 9:23 AM in response to kellyrose16

Hello there, Kelly.


It seems that you're unable to access the internet although you are connected to a Wi-Fi network. The following Knowledge Base article offers some initial steps for troubleshooting that issue:


iOS: Troubleshooting Wi-Fi networks and connections - Apple Support



Review these steps first:

  1. Be sure you're in range of your Wi-Fi router (access point).
  2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
  3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
  4. Restart your iOS device.
  5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
  6. Tap User uploaded file and Forget this Network.
  7. Try to connect to your desired Wi-Fi network.
    Note: You may need to enter your Wi-Fi password again if your network requires one.
  8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
  9. Update your device to the latest version of software.
  10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.


If the issue persists, then review these steps next:


Unable to access the Internet while connected to Wi-Fi

  1. If you're using a public or commercial network, you may need to log in or subscribe.
  2. Check to see if you have a self-assigned IP address:
    1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap User uploaded file.
    2. If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
  3. If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
    • If they do not, consult with your network administrator or ISP for further assistance.
    • If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings


Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

iPod touch 4th generation won't load anything when connected to wifi

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