Chase cards require phone verification but still do not work??

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Level 1

5 points

Chase cards require phone verification but still do not work??

So its been two weeks and I still can not use Apply Pay with any of my Chase cards. I have tried both my United mileage card and my Chase debit card. They both make it through the Apple Pay app verification but when it completes it says I need to verify by calling Chase. I have tried calling Chase and they say that there is no reason why it should not be working. They say its a known issue with some cards and they are working on fixing the issue.

The problem is I have not seen anyone else with this problem. Anyone with Chase running into this problem? Very frustrating....any help would be appreciated.

Thanks,

Brad

15" Macbook Pro 2.4 Ghz, Mac OS X (10.6.2)

Posted on Nov 2, 2014 8:30 AM

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Answer 1

Top-ranking reply

Chibster83

Level 1

10 points

Aug 9, 2015 5:37 AM in response to Chibster83

Never mind...

Well, I deleted the card that was unverifiable on my Apple Watch Passbook app and then from the Apple Watch APP on my iPhone, I added it back. The normal verification process initiated and I was able to enter a verification code that I received via email. All appears to now be working on the Apple Watch and iPhone both. So much for calling Chase.

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Answer 2

Aug 9, 2015 5:14 AM in response to brademcee

Yes, same here. The only option given is to call Chase. I was sent to an activation specialist and he told me that the activation failed twice. He said that he would put my request to the research department and that they would call me if they had an answer. This is not very reassuring. BTW, I have had this card working on my iPhone 6 for several months; you would think that it would be simple to get it working on the Apple Watch. Not the case apparently

Chibster83

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Answer 3

Nov 2, 2014 2:57 PM in response to brademcee

Hi Brad ..

I don't think the United mileage card will work but your Chase debit card should. It says they are accepted here > Apple Pay participating issuers - Apple Support

Make sure your iOS software is up to date.

Tap Settings > General > Software Update

Apple Pay requires iOS 8.1 or later > Set up and use Apple Pay

A suggestion would be to delete the Chase debit card then restart the device then add it back in again.

How to remove a credit card from Apple Pay

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Answer 4

Nov 23, 2014 7:22 AM in response to brademcee

I have this exact problem, Chase support has been useless

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Answer 5

brademcee Author

Level 1

5 points

Nov 25, 2014 5:28 AM in response to givemeasillyname

Mine was finally fixed. It's an issue with your account at Chase. I had to get with the Internet team and have a case opened. I told them that if they couldn't fix it I was going to leave. 5 days later I tried the verification again on my iPhone and received all of the typical confirmation choices. It now works perfect. Call chase main support and let them know the issue.

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