thedao

Q: Finder crashed and now I can't access to anything !

Hi there,

So here is the thing... I was working on my Macbook Pro Retina with Yosemite. Everthing was just fine till suddently, Finder crashed... I had to force a restart and that's how my nightmare begun !

I get to launch the computer but when I'm on my desktop I see a message saying something like "The last time you opened finder, it unexpectedly quit while reopening  windows...." It asks me if I want to reopen but no matter what I do... everything dissapears and I just see my desktop wallpaper...

Top finder bar isn't there... there's just a BLACK bar instead

Dock isn't there...

 

Sometimes I get to see my Desktop icons but when I click anything... everything disappears.

 

I'm sorry I can't explain it better but I don't really know about computer technical things...

It looks like if Finder had enter in a kind of weird loop and never really gets to launch...

 

I've verified disk permissions and everything I could... and everything was looking just fine

I've reinstalled Yosemite and still the same problem

 

I don't really know what to do...

 

Any thoughts ?

Thanks in advance and sorry for my english !

 

 

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Nov 2, 2014 10:12 AM

Close

Q: Finder crashed and now I can't access to anything !

  • All replies
  • Helpful answers

  • by Kappy,

    Kappy Kappy Nov 2, 2014 10:13 AM in response to thedao
    Level 10 (271,811 points)
    Desktops
    Nov 2, 2014 10:13 AM in response to thedao

    Try these in order testing your system after each to see if it's back to normal:

     

    1. a. Resetting your Mac's PRAM and NVRAM

        b. Intel-based Macs: Resetting the System Management Controller (SMC)

     

    2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:

     

         Boot to the Recovery HD: Restart the computer and after the chime press and hold down the

         COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the

         computer and after the chime press and hold down the OPTION key until the boot manager

         screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.

     

    4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • by thedao,

    thedao thedao Nov 2, 2014 11:15 AM in response to Kappy
    Level 1 (0 points)
    Nov 2, 2014 11:15 AM in response to Kappy

    Thank you very much for your fast answer !

     

    I did everything you said and still... nothing works.

    1st step: DONE

    2nd step: I'm still having the same issue even when I'm in Safe Mode.

    3rd: Everything is ok when I check the Hard Drive and permissions.

    4th: Problem is still there even after to have reinstalled Yosemite !

     

    I don't really know what else to do !

  • by Kappy,

    Kappy Kappy Nov 2, 2014 11:19 AM in response to thedao
    Level 10 (271,811 points)
    Desktops
    Nov 2, 2014 11:19 AM in response to thedao

    Do this:

     

    Install or Reinstall Yosemite, Mavericks, Mountain Lion, or Lion from Scratch

     

    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.

     

    How to Clean Install OS X Yosemite

    OS X Mavericks- Erase and reinstall OS X

    OS X Mountain Lion- Erase and reinstall OS X

    OS X Lion- Erase and reinstall Mac OS X

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible

                because it is three times faster than wireless.

  • by thedao,

    thedao thedao Nov 2, 2014 11:26 AM in response to Kappy
    Level 1 (0 points)
    Nov 2, 2014 11:26 AM in response to Kappy

    Well, here is the thing...

    Since I can't access to Finder... well... to anything... I'm not able to backup my files. I did some backup some weeks ago but not recently.

    I'd like to know if there's another way to solve this other than Erasing everything and to reinstall.

     

    Maybe I could move my files to other Mac using the Target Disk Mode ...

     

    But it would be great to find a solution before that !

     

  • by Kappy,

    Kappy Kappy Nov 2, 2014 11:37 AM in response to thedao
    Level 10 (271,811 points)
    Desktops
    Nov 2, 2014 11:37 AM in response to thedao

    When you are in the Recovery HD's Utilities Menu and open Disk Utility, try to clone your drive to an external, blank, formatted backup drive.

     

    You can try Target Disk Mode as well.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 2, 2014 4:55 PM in response to thedao
    Level 10 (208,037 points)
    Applications
    Nov 2, 2014 4:55 PM in response to thedao

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION User Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.