Q: I tried to remove Trovi from macbook pro but it doesnt go away

How to remove Trovi adware from Mac - MacSecurity

Helpful Links Regarding Malware Problems

If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and AdwareMedic.

Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.

The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.

Fix Some Browser Pop-ups That Take Over Safari.

 

Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.

 

Quit Safari

 

Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.

 

Relaunch Safari

 

If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.

 

This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

An excellent link to read is Tom Reed's Mac Malware Guide.

Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.

See these Apple articles:

  Mac OS X Snow Leopard and malware detection

  OS X Lion- Protect your Mac from malware

  OS X Mountain Lion- Protect your Mac from malware

  OS X Mavericks- Protect your Mac from malware

  About file quarantine in OS X

If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)

From user Joe Bailey comes this equally useful advice:

The facts are:

1. There is no anti-malware software that can detect 100% of the malware out there.

2. There is no anti-malware that can detect everything targeting the Mac.

3. The very best way to prevent the most attacks is for you as the user to be aware that

     the most successful malware attacks rely on very sophisticated social engineering

     techniques preying on human avarice, ****, and fear.

4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on

    your computer is intended to entice you to install their malware thinking it is a

    protection against malware.

5. Some of the anti-malware products on the market are worse than the malware

    from which they purport to protect you.

6. Be cautious where you go on the internet.

7. Only download anything from sites you know are safe.

8. Avoid links you receive in email, always be suspicious even if you get something

    you think is from a friend, but you were not expecting.

9. If there is any question in your mind, then assume it is malware.

You may have installed the "SearchProtect" trojan. Remove it as follows.

Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

/Library/LaunchDaemons/com.perion.searchprotectd.plist

Right-click or control-click the line and select

          Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item named "com.perion.searchprotectd.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.

Restart the computer and empty the Trash. Then delete the following items in the same way:

/Applications/SearchProtect
~/Library/Application Support/Firefox/searchplugins/MyBrand.xml
~/Library/Application Support/Google/Chrome/External Extensions/fjadmdmahkpbhgbmmkiiaanlnlekelmn.json
~/Library/Application Support/Mozilla/Extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384}/deacruzemiliano@outlook.com
~/Library/Internet Plug-Ins/TroviNPAPIPlugin.plugin
~/Trovi

Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.

Quit and relaunch Safari. From the menu bar, select

          Safari ▹ Preferences... ▹ Extensions

Uninstall any extensions you don't know you need, including any that have the word "Trovi" or "palmall" in the description. If in doubt, uninstall all extensions.

Reset the default search engine and home page to what it was before.

"SearchProtect" may be distributed along with two other applications: "MacKeeper," which is a scam, and "ZipCloud," which, if not actually a scam, has a dubious reputation. Ask if you need instructions to remove those items.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

          Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.