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Ever since I updated to Yosemite I have been getting pop ups on both safari and chrome.

So I have been getting pop ups ever since I updated to Yosemite, I had not one pop up prior to then. Now I get a pop up almost every time I navigate to a new website. Mackeeper is the most frequent pop up with other odd, random ones from all over the spectrum of advertising. I have tried deleting files and applications I thought could carry such malware problems but to my demise, more popups arise. My next idea would be to save documents and things I need to an external and reset my entire computer, though that is alot of work and time I do not wish to do. If anyone has help or tips they would be much appreciated.

MacBook Pro (Retina, 15-inch, Late 2013), OS X Yosemite (10.10)

Posted on Nov 2, 2014 8:06 PM

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9 replies

Nov 2, 2014 8:08 PM in response to bigspenc12

First, download and use AdwareMedic 1.1.2 to see if it will remove the problem. If not then read below:


Helpful Links Regarding Malware Problems


If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and AdwareMedic.


Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.


The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.


Fix Some Browser Pop-ups That Take Over Safari.


Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.


Quit Safari


Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.


Relaunch Safari


If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.


This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.



An excellent link to read is Tom Reed's Mac Malware Guide.

Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.

See these Apple articles:


Mac OS X Snow Leopard and malware detection

OS X Lion- Protect your Mac from malware

OS X Mountain Lion- Protect your Mac from malware

OS X Mavericks- Protect your Mac from malware

About file quarantine in OS X


If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)


From user Joe Bailey comes this equally useful advice:


The facts are:


1. There is no anti-malware software that can detect 100% of the malware out there.

2. There is no anti-malware that can detect everything targeting the Mac.

3. The very best way to prevent the most attacks is for you as the user to be aware that

the most successful malware attacks rely on very sophisticated social engineering

techniques preying on human avarice, ****, and fear.

4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on

your computer is intended to entice you to install their malware thinking it is a

protection against malware.

5. Some of the anti-malware products on the market are worse than the malware

from which they purport to protect you.

6. Be cautious where you go on the internet.

7. Only download anything from sites you know are safe.

8. Avoid links you receive in email, always be suspicious even if you get something

you think is from a friend, but you were not expecting.

9. If there is any question in your mind, then assume it is malware.

Jan 5, 2015 2:04 PM in response to SegunLee

And, not the first time we hear a remark such as, "Hod do you know?" from someone that hasn't a clue. Let's face it, this isn't the first time a user has accused Apple's OS for causing a problem and dismissed their own responsibility in the matter as having nothing to do with them.


You should learn to be appreciative of people such as Thomas for trying to be helpful instead of sneering at him. If you don't know what you are talking about then you shouldn't be critical of those who do.

Jan 5, 2015 2:35 PM in response to SegunLee

SegunLee wrote:


"Yosemite definitely doesn't have anything to do with this"

Really? How do you know?


Trying to explain how I know is like trying to explain how I know that the sun is going to rise tomorrow morning. It's just self-evident to anyone familiar with the system. Apple would be stupid beyond belief to add a feature to Mac OS X that pesters people with ads, and Apple is most definitely not stupid beyond belief.


Let's face it, this wouldn't be the first time that a common problem with Apple OS is dismissed as "nothing to do with the OS".


And this wouldn't be the first time that such a claim was utterly unfounded and untrue. Far from it; the majority of the time, the people making accusations about some "bug" in Mac OS X are misattributing their problems.


In the case of people who have the problem described in this discussion, the issue is caused by something like adware or a compromised network, not by Yosemite.

Jan 5, 2015 2:50 PM in response to Kappy

I know for a fact that the pop up problem started the moment I used Chrome immediately after upgrading to Yosemite. I know for a fact that previously non-existent problems often start immediately after upgrades.


You can go all Superuser snobby and try to pull guilt trip me in that weird passive aggressive way you just did, suggesting somehow "it's my responsibility", like I did something wrong. The less honest guys at Genius bars do the same thing. The more honest ones tell you "Yes, this does seem to happen to some users and I don't know why. But here's a way of resolving it".


But I do thank you for the recommendation for Adware Medic. I will try it out and see if it eliminates the problem.

Jan 5, 2015 3:17 PM in response to SegunLee

The problem you have is that failure to understand that we do know what the problem is, and that it is not Yosemite. It's you clicking on site links you should stay away from. But then were you to do that it wouldn't be your fault. Naturally, I'm the dishonest Genius because I don't agree with what you believe to be the truth - it's someone else's fault. Not me. You'd prefer the honest Genius who admits to knowing nothing but gives you what purports to be a resolution. I'm sure you don't see the illogic in your statements.


I wonder how you managed to miss Chrome in your search for something to blame? Did you know that "previously non-existent problems" always occur immediately after something? But that something may not be the cause.


Do you even know what it means to be "passive-aggressive?"

Mar 21, 2015 12:03 PM in response to jasondorweiler

jasondorweiler wrote:


I experienced the same issues right out of the gate when downloading Yosemite.


That doesn't mean they have anything to do with Yosemite - they don't. This is not speculation, this is a guarantee. Yosemite does not cause advertising pop-ups.


Rather than coming in here with both fists swinging, have you tried any of the suggestions that have been mentioned? Specifically, try the suggestions in my Adware Removal Guide.


(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com.)

Ever since I updated to Yosemite I have been getting pop ups on both safari and chrome.

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