smrowlett
Level 1 (0 points)

Q: cannot remember password for an apple id that i no longer have

I no longer have the e-mail address that I used for my apple ID and I cannot remember the password to change it on my cell phone. How can this be fixed?

Sandra Rowlett

iPhone 4S, iOS 7.1

Posted on Nov 2, 2014 6:46 PM

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smrowlett

Q: cannot remember password for an apple id that i no longer have

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  • by Jason L,

    Jason L Jason L Nov 5, 2014 7:43 AM in response to smrowlett
    Community Specialists
    Nov 5, 2014 7:43 AM in response to smrowlett

    Hi Sandra,

     

    Welcome to Apple Support Communities.

     

    It sounds like you’re running into an issue recovering your Apple ID account information. The article linked below provides the possible ways to reset your Apple ID password and information about changing your Apple ID.

     

    Frequently asked questions about Apple ID - Apple Support

    How do I change or recover a forgotten Apple ID Password?

    If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. See Changing your Apple ID password if you'd like more information.

     

    I no longer have an email address that was also my Apple ID. Can I still use the email address as my Apple ID?

    Apple recommends you change your Apple ID to your current, working email address. This will not create another Apple ID, it will only change it to your working email address. See Changing the name you use for your Apple ID if you'd like more information.

    Note: @mac.com and @me.com Apple IDs can not be renamed.  If you no longer use the .mac or .me email address be sure to add your valid email address as an additional email address.

     

    I hope this helps,

    -Jason