iTunes 12.0.1.26 DOES NOT WORK with Windows 7

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Level 1

4 points

iTunes 12.0.1.26 DOES NOT WORK with Windows 7

Every time I start iTunes, I get the Windows message "iTunes has stopped working. A problem caused the program to stop"...blah, blah, blah.

Faulting application name: iTunes.exe, version: 12.0.1.26, time stamp: 0x543e558b

Faulting module name: objc.dll, version: 1.528.0.120, time stamp: 0x5400227d

Exception code: 0xc0000005

Fault offset: 0x00006be4

Faulting process id: 0x1248

Faulting application start time: 0x01cff77ff878188c

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Program Files\Common Files\Apple\Apple Application Support\objc.dll

Report Id: 395a674d-6373-11e4-9a7e-180373cb2632

This has been happening for a long time, spanning several versions of iTunes, and I've been searching everywhere for the answer. I have spoken to both Apple and Microsoft support on the phone and I've posted error logs and Appcrash events on blogs, forums, and TechNet and have gotten nowhere. I've reset paths, caches, and uninstalled/re-installed (as admin) in a specific sequence (while standing on one leg with one arm behind my back and crossing my fingers), but nothing has helped.

Apple blames Microsoft and Microsoft blames Apple, but NOBODY is doing anything to fix it. I have 5 iPads, 4 iPhones, and several iPods and I'm going to have to re-sync everyone of them because I can no longer run iTunes on this PC.

The problem lies hidden somewhere behind Apple's OBJC.DLL and it is my personal opinion that iTunes is trying to access a file that Microsoft locked down after the Duqu vulnerability. I have no way to trace and prove that though, so if anyone has any ideas or fixes...PLEASE HELP!

iPhone 5, Windows 7

Posted on Nov 3, 2014 10:09 AM

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Answer 1

turingtest2

Level 10

272,725 points

Nov 3, 2014 11:10 AM in response to srahoosier

Apologies if you've seen it all before, but you haven't explicitly mentioned deleting various folders before trying to reinstall.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

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Answer 2

srahoosier Author

Level 1

4 points

Nov 3, 2014 1:06 PM in response to turingtest2

Sorry, I have deleted everything except my media files (songs, books, apps) and started from scratch. I even cleaned the registry, but no luck with anything. I did a brand new install today (as an admin) and iTunes still will not open.

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Answer 3

srahoosier Author

Level 1

4 points

Nov 3, 2014 1:12 PM in response to srahoosier

I've also tried creating a new account in iTunes but it crashes even with no files in the library. I've also created a new Windows user and had others login, but the result is the same...

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Answer 4

turingtest2

Level 10

272,725 points

Nov 3, 2014 2:07 PM in response to srahoosier

😟

tt2

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Answer 5

srahoosier Author

Level 1

4 points

Nov 8, 2014 2:16 PM in response to srahoosier

My latest attempt at a fix involved rolling iTunes back to version 11.1.4.62 (the oldest library.itl file I have). iTunes starts updates the library and attempts to open, but unfortunately I get the EXACT SAME crash. I'm at a total loss...

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Answer 6

Nov 25, 2014 10:52 AM in response to srahoosier

Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
Do not forget to desactivate your firewall and antivirus temporaly during the process!

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Answer 7

turingtest2

Level 10

272,725 points

Nov 25, 2014 11:00 AM in response to srahoosier

Given that it seems iTunes has actually installed try working through TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.

tt2

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Answer 8

srahoosier Author

Level 1

4 points

Nov 25, 2014 12:36 PM in response to jean-mathieufromgenève

This is behind a corporate firewall, so deactivating it is not an option. I have had many versions of iTunes on this PC in the past without any problem, so I have a hard time believing that is the issue.

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Answer 9

srahoosier Author

Level 1

4 points

Nov 25, 2014 12:42 PM in response to turingtest2

I've been through all of these troubleshooting steps, and none of them even identify the problem, much less fix it. Why would it just stop working unless something was changed in the last update, or unless Microsoft's latest batch of fix-its changed a permission. Microsoft still proclaims that it's Apple's responsibility to make their product compatible, and Apple says that there's nothing wrong with iTunes. I'm stuck with Windows 7, so unless I want to go buy a Mac or move all my data to a home PC and recreating my library I won't be using iTunes.

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Answer 10

turingtest2

Level 10

272,725 points

Nov 25, 2014 12:52 PM in response to srahoosier

I have iTunes 12 running happily on several Window 7/64 boxes so it can work, and in general I'm sure it works for most. Why it isn't working for you is the mystery. A fair number of problems that can be tied to a specific .dll file can be resolved by removing that file and then repairing the component it is part of, which in this case would be Apple Application Support. I presume you have tried that?

tt2

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Answer 11

srahoosier Author

Level 1

4 points

Nov 25, 2014 1:06 PM in response to turingtest2

Yes I have. I removed EVERYTHING apple related and have run a registry/file cleaner, so I know that I had a fresh install (ran as admin).

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Answer 12

turingtest2

Level 10

272,725 points

Nov 25, 2014 1:32 PM in response to srahoosier

Yes, I got that you'd torn everything down and rebuilt from scratch. Nevertheless it might still be worth trying the specific steps now of deleting C:\Program Files\Common Files\Apple\Apple Application Support\objc.dll and then repairing AAS. It probably won't work, but at least you will have tried it. I presume you are running 32 bit Windows 7 given the file paths. I take it iTunes won't start in iTunes safe mode either.

tt2

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Answer 13

Nov 26, 2014 11:54 AM in response to srahoosier

You could do what I've done and give up on iTunes on the work computer. I know it *****, but who has hours to spend trying to work out an issue that Apple and Microsoft should have addressed themselves when things started crashing. I have wasted all the time I can afford to.

Buy-buy iTunes.

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Answer 14

Nov 26, 2014 11:55 AM in response to dfromnfld

Really? Apple Support communities doesn't like the work s u c k s ?

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Answer 15

srahoosier Author

Level 1

4 points

Nov 27, 2014 6:35 AM in response to turingtest2

I did try that again, just to say I did even though that couldn't be the issue. Having read every forum that even suggests a fix and trying almost all of them, I'm at the point where attempting any of these fixes is just repeating the same thing over and over, but expecting a different result. It's kind of crazy that Apples "support" documentation suggest uninstalling all their programs in a particular order, then reinstalling. Shouldn't the installer take care of that? I've had iTunes crash issues with previous versions and I've lived with it, restarting the program and even the computer when necessary, but there's nothing to "live with" anymore. Since "upgrading" to the iTunes 12.0.1.26 opening the program always has the same:

...checking library

...iTunes window appears

...iTunes has stopped working

windows is checking for a solution...

...iTunes has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

The error report has been sent to Microsoft and to Apple by myself and several others, but neither of them deem it necessary to identify or fix the issue. We can discuss it all day in the forums, but until technical support from one or both of these companies looks into their program(s) nothing will change. Apple has spent so much time programming/changing iTunes to lock down devices, that they are almost unusable, so what's the point of having an iPhone or iTunes?

I know Apple is a huge company and I'm only one small customer, but I have spent thousands of $$ on their products. I (and my family) have 2 active iPhones, 5 iPads, and many different iPods. My library contains 12,000+ songs, 3500 books, and various other items, but apparently the money I've spent, not to mention the time I've invested managing all these devices and media is a drop in the bucket and unimportant to them. If I weren't so stubborn, I would have agreed with dfromnfld a long time ago, but I'm to the point now where I'm going to start investing my time and energy in converting my library to work with a Windows or Android device.

okay...rant over...lol

still nothing solved though

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