94611

Q: Apple ID password not recognized


My iPad Mini continuously asks me to sign into Face Time (which I don't use) but doesn't recognize my Apple ID password (which I've repeatedly reset), rendering my device useless.

iPad Mini

Posted on Nov 3, 2014 2:00 PM

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Q: Apple ID password not recognized

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  • by Star Traveler,

    Star Traveler Star Traveler Nov 3, 2014 2:23 PM in response to 94611
    Level 4 (1,612 points)
    Apple TV
    Nov 3, 2014 2:23 PM in response to 94611

    Okay, if you've got your Apple ID and Password set right and you can sign in okay on the Apple ID sign in on the web ... you just may have to scrub your iPad clean and get a fresh start on the iPad. That way, you just enter your Apple ID on a "factory fresh iPad" and there can' be a problem at that point (again ... as long as the Apple ID and Password is okay on its own).

     

    A factory reset can be done with your iTunes program on your computer. Be sure to turn off the anti-virus software on your computer, while you are doing the process. Since you can't sign in. With your Apple ID, I suppose that means you can't do an iCloud backup, but you'll probably be able to do an iTunes backup. The following will give you some Apple Support documents on the subject. The last one is for the reset to factory default ...

     

    Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)

    https://support.apple.com/kb/HT5262

     

    Back up and Restore your iOS Device with iCloud or iTunes

    http://support.apple.com/kb/ht1766

     

    iTunes: About iOS Backups

    http://support.apple.com/kb/ht4946

     

    Create and Delete iPhone, iPad and iPod Touch Backups in iTunes

    http://support.apple.com/kb/ht4946

     

    iOS: Troubleshooting Encrypted Backups

    http://support.apple.com/kb/TS5162

     

    Use iTunes to Restore your iOS Device to Factory Settings

    http://support.apple.com/kb/ht1414

  • by 94611,

    94611 94611 Nov 14, 2014 6:38 PM in response to Star Traveler
    Level 1 (0 points)
    Nov 14, 2014 6:38 PM in response to Star Traveler

    Thank you.  Ultimately, I received tech support through Apple, who agreed that the iPad needed to be returned to factory settings, from an iTune backup.  It was not an easy process, requiring 3 e-mail chats and taking several hours.  Frankly, it was such a daunting process that I'd not recommend doing it without similar support.