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Messages (Yosemite) not receiving pictures

After upgrading to Yosemite, I lost the ability to see pictures previously sent by me (from either MacBook Pro or iPhone), or pictures sent to me. This applies to both general non-imessage texts and imessages alike. Instead of images or movies, something like, "IMG_1846" will shown, or video window unable to play a movie. I can still send pictures and video from my mac, and as long as I keep the Messages turned on it will be viewable. However, if I open Messages at a later time these videos and pictures will be no longer viewable and will displayed instead as "IMG_xxxx" or the broken video frame I described.


Upon clicking "details" at the top right of the Messages app, instead of a gallery of pictures and videos I see the generic photo previews that show a page and the file format written on that page (the same as if you download something partial, and it is unreadable but still has the formatting suffix).


I can still view everything perfectly on my iPhone, and have experienced no problems on that side of things.


I have tried simply logging out and logging in again, but that's done nothing. It should be noted that I did join in the beta test for Yosemite, but I don't remember having problems with this until the official release was made. Messages also worked perfectly on Mavericks for me.

MacBook Pro (Retina, 13-inch, Mid 2014), iOS 8.0.2

Posted on Nov 3, 2014 3:41 PM

Reply
5 replies

Nov 4, 2014 1:00 PM in response to SnuffZilla

Hi,


I would run through some fairly standard maintenance as the first steps.


First of all Open the Disk Utility in Applications/Utilities and set it to the First Aid tab.

Select the Hard Drive and then Repair Permissions.

This uses a database on the Mac which itself is updated when you update app or the OS.


When you have done this Restart the computer (which in itself can be helpful)


Next restart the Computer holding down the CMD+ALT+P+R keys until you hear three Start Up "Bongs" then allow it to finish the restart.

This is the PRAM/NVRAM reset.

It clears some caches you can't get at by other means.


Next try a Safe Boot OS X: What is Safe Boot, Safe Mode? - Apple Support

If it works there then restart normally to end the Safe Boot.



User uploaded file

9:00 pm Tuesday; November 4, 2014


 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Dec 9, 2014 2:09 PM in response to SnuffZilla

Hi,


If you read the Safe Boot info you will see that Graphics can be affected.

You need to access your Account and try starting Messages.



User uploaded file

10:09 pm Tuesday; December 9, 2014


 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Messages (Yosemite) not receiving pictures

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