dursp

Q: How can I get rid of a Congratulations-you-won.com-yourprize.com pop up window on my iPad? It wants me to answer ok but I'm afraid it is a virus.

How can I get rid of a Congratulations-you-won.com-yourprize.com pop up window in Safari on my iPad?

It wants me to click on OK but I'm afraid it is a virus or something.

It reads:

Your iPad has chosen as today's lucky winner.

You have won a brand new iPhone 6.

Act quickly, and confirm you are the owner of this iPad.

Then there is only an OK button for me to push.

 

Everything else on the screen is gray. I can't access anything else on Safari.

I tried pressing the home button and sleep button at the same time to do a reset but this did not take care of the problem.

Please help.

Thanks!

iPad, iOS 7.1.2

Posted on Nov 3, 2014 4:37 PM

Close

Q: How can I get rid of a Congratulations-you-won.com-yourprize.com pop up window on my iPad? It wants me to answer ok but I'm afraid ... more

  • All replies
  • Helpful answers

first Previous Page 4 of 5 last Next
  • by srcdan,

    srcdan srcdan Jan 13, 2016 11:38 PM in response to dursp
    Level 1 (0 points)
    Jan 13, 2016 11:38 PM in response to dursp

    This is an information phishing scam. Is trying to get you to enter your information and does not leave any virus on your system.

     

    HERE'S HOW TO GET OUT EASY:

     

    TURN ON AIRPLANE MODE

     

    CLOSE THE BROWSER APP BY DOUBLE CLICKING HOME BUTTON AND FLICKING BROWSER UP (This  works for Safari or chrome )

    RE-OPEN THE BROWSER APP

    CLICK ON ITS FRIGGIN ANNOYING BUTTON. NO HARM WILL HAPPEN

    YOU'LL GET A SCREEN WHERE IT WANTS YOU TO ANSWER A QUESTION OR GIVE INFO

    BUT YOURE NOT CONNECTED TO ITS SITE, SO NO HARM!

     

    YOU CAN NOW CLICK ON A NEW BROWSER WINDOW USING THE DOUBLED BOX ICON

    OPEN ONE. It will be clean

    Close the offending window

     

    TURN OFF AIRPLANE MODE!

     

    at this point, the whole scam disappears and you're clear of it!

     

    Didn't mean to shout, but I wanted to be sure you got the solution

  • by BzyLvn713,

    BzyLvn713 BzyLvn713 Jan 24, 2016 8:33 AM in response to dursp
    Level 1 (0 points)
    Jan 24, 2016 8:33 AM in response to dursp

    I've come across this twice. I ABSOLUTELY did NOT want to "clear" my website info so I pressed on. In Safari, I closed the window and on the home screen press and hold the Safari icon for the menu and in my case, I chose show bookmarks, pick a site and it will navigate to that site.image.jpeg

  • by 25996akw,

    25996akw 25996akw Jan 31, 2016 7:13 PM in response to dursp
    Level 1 (0 points)
    Jan 31, 2016 7:13 PM in response to dursp

    This solution has not worked for me, I have tried it and the thing still pops up...any other ideas?

  • by ShagCA,

    ShagCA ShagCA Feb 1, 2016 9:06 AM in response to 25996akw
    Level 4 (1,819 points)
    iPad
    Feb 1, 2016 9:06 AM in response to 25996akw

    25996akw wrote:

     

    This solution has not worked for me, I have tried it and the thing still pops up...any other ideas?

    Did you revisit that site that got you the annoying pop-up?

  • by Nitsua125,

    Nitsua125 Nitsua125 Feb 6, 2016 2:45 PM in response to ShagCA
    Level 1 (0 points)
    Feb 6, 2016 2:45 PM in response to ShagCA

    I'm getting this through facebook. Is there something on my iphone making this happen?

  • by ShagCA,

    ShagCA ShagCA Feb 8, 2016 10:12 AM in response to Nitsua125
    Level 4 (1,819 points)
    iPad
    Feb 8, 2016 10:12 AM in response to Nitsua125

    Highly unlikely if your phone isn't jailbroken. It's the link (to a website) in Facebook that is making it happen.

  • by Patrick_K,

    Patrick_K Patrick_K Mar 2, 2016 1:55 PM in response to dursp
    Level 1 (0 points)
    Mar 2, 2016 1:55 PM in response to dursp

    Hi, hoping that someone can help me. I have a similar problem as the topicstarter.

     

    Currently have the following devices:

    iPhone 6s, iOS 9.2.1, U.S. Apple ID

    iPad Air2, iOS 9.2.1., Dutch Apple ID (recently moved from the Netherlands to the U.S. didn't change my Apple ID yet)

    MacBook Pro retina, early 2015, OS X El Capitan 10.11.3, U.S. Apple ID

     

    Now when I visit a certain website on my iPhone, ajax.network.to (from my favorite Dutch soccer club), I keep getting pop-ups that try and link me through to a website with a pop-up claiming I won something. I have been visiting this website on an near-daily basis without problems up until today. When I try and visit the same website from my iPad or Macbook I do not experience this nuisance. Same happens when in Facebook and I click through a link to go to a local Dutch news website (only that one!). Again, only happens on my iPhone.

     

    iPhone is rather new (Dec. '15) and didn't jailbreak or anything. What could this be and how to solve it? Obviously tried erasing history/data, turning iPhone off/on. I want to keep visiting these websites and since I do not experience this problem on my iPad or with my MacBook I doubt that the problem is on the websites end?

     

    Please help! Thanks in advance!!!

  • by ShagCA,

    ShagCA ShagCA Mar 2, 2016 2:10 PM in response to Patrick_K
    Level 4 (1,819 points)
    iPad
    Mar 2, 2016 2:10 PM in response to Patrick_K

    You have isolated the problem to your iPhone (other iOS devices do not experience the same pop-up problem). How do you access the internet on the iPhone, MacBook and iPad? Do you configure Safari browser exactly the same on all iOS devices (block pop-up enabled)?

  • by Patrick_K,

    Patrick_K Patrick_K Mar 2, 2016 2:26 PM in response to ShagCA
    Level 1 (0 points)
    Mar 2, 2016 2:26 PM in response to ShagCA

    Thanks for responding so promptly ShagCA,

     

    Yes the problem is isolated to my iPhone. I do access the internet with all devices using Safari. Configurations are the same, so yes block pop-up is enabled on iPhone, iPad, Macbook. Do Not Track is enabled, as is Fraudulent Website Warning and I do Block Cookies except from websites I visit.

  • by ShagCA,

    ShagCA ShagCA Mar 2, 2016 3:17 PM in response to Patrick_K
    Level 4 (1,819 points)
    iPad
    Mar 2, 2016 3:17 PM in response to Patrick_K

    Patrick_K wrote:

     

    Yes the problem is isolated to my iPhone. I do access the internet with all devices using Safari.

    ... are those devices accessing the internet through the same WiFi router? You can also clear Safari cache and disable WiFi radio. Retry accessing the same site through cellular network. Does the problem go away? I'd like to see if you can eliminate the router from the scenario.

  • by Patrick_K,

    Patrick_K Patrick_K Mar 2, 2016 3:31 PM in response to ShagCA
    Level 1 (0 points)
    Mar 2, 2016 3:31 PM in response to ShagCA

    We can rule the router out. All devices are connected to the same network. Just turned off Wifi on my phone. Cleared all data and history and visited the website and was again prompted with the problem. My wife doesn't have this problem on the same network with her iPhone / iPad / Macbook so somehow it really seems isolated to my iPhone ...

  • by ShagCA,

    ShagCA ShagCA Mar 2, 2016 5:01 PM in response to Patrick_K
    Level 4 (1,819 points)
    iPad
    Mar 2, 2016 5:01 PM in response to Patrick_K

    Hmm.. I agree. It sounds like something on that phone is triggering the pop-up. Did you say your wife's phone/ipad don't show the same symptoms when you use them to access the same website? Also be sure that those devices do not use ad blocker.

     

    My next suggestion is start from the scratch. Backup iPhone to either your computer or iCloud. Do whatever you need to do to make sure you will not lose any photos taken with the phone. Then factory reset it. Do not restore from backup right away. Setup iphone as a new device then access that same site after resetting your phone. If the problem goes away, install the apps manually, one app at a time. Retry accessing the same website. Keep going until you can reproduce the problem.

  • by Patrick_K,

    Patrick_K Patrick_K Mar 2, 2016 6:15 PM in response to ShagCA
    Level 1 (0 points)
    Mar 2, 2016 6:15 PM in response to ShagCA

    ok so this is where it gets weird. It did happen when I visited the particular website from my wife's iPhone when I just tried. So it does seem to be this particular website but it only gets triggered by a U.S. mobile device (i.e. with U.S. Apple ID) and not before today ...? 


    I could try start from scratch but was hoping to avoid. Now that it did happen on a different device I'm not sure that it will solve the problem either. Aargh ... annoying people with their scams ...

     

    By the way, when I disable Java-script it doesn't occur (makes sense since the pop-up would probably by a java-script?), when I browse in private it doesn't happen either and I can visit any other website (U.S. or Dutch).

  • by ShagCA,

    ShagCA ShagCA Mar 3, 2016 8:55 AM in response to Patrick_K
    Level 4 (1,819 points)
    iPad
    Mar 3, 2016 8:55 AM in response to Patrick_K

    So all this time you're saying your wife's phone isn't affected because you have never visited the same website using her phone? That makes sense. Now I'm thinking the website is the source of the problem. Have you contacted the website administrator to let them know about the problem? Btw, it is a javascript. It does nothing but annoys visitors.

  • by Billymac ,

    Billymac Billymac Apr 17, 2016 10:18 AM in response to dursp
    Level 1 (4 points)
    Apr 17, 2016 10:18 AM in response to dursp

    That was so very helpful.  Thank you.  Simple and accurate.!!!

first Previous Page 4 of 5 last Next