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Helpful answers
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Nov 3, 2014 8:21 PM in response to Margaret4424by Star Traveler,You may need to clean out your system with a clean install, a reset to factory default, with iTunes on your desktop computer. Be sure to do backups and turn off your anti-virus software on your desktop.
Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)
https://support.apple.com/kb/HT5262
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Create and Delete iPhone, iPad and iPod Touch Backups in iTunes
http://support.apple.com/kb/ht4946
iOS: Troubleshooting Encrypted Backups
http://support.apple.com/kb/TS5162
Use iTunes to Restore your iOS Device to Factory Settings
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