Today I bought an iPhone 6 Plus. I restored from iCloud to get contacts etc. Then when I got home I restored from a backup via iTunes to get my Apps all on there.
When I checked to see if it had been completed the iPhone was turned off, I now can't turn it on nor can I restore as it tells me to turn off Find My iPhone...wihch I can't do as I can't turn the phone on.
Anyone else having this issue and are there any ways to fix it?
iPhone 6 Plus, iOS 8.1
Hi Xt1ncT,
Thank you for using Apple Support Communities.
To troubleshoot this issue where your iPhone will not power on, I'd like you to please follow the steps outlined below.
- If a single application is not responding or stops responding when it opens, you can force it to close.
- If the device is unresponsive or if certain controls aren't working as expected, restart your device.
- If the device remains unresponsive or does not turn on (or power on), reset your device.
- If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
- If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
- Let it charge for at least twenty minutes, then see if it starts normally.
- If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
- If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
- If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
- Connect the device to your computer and open iTunes.
- If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
- If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
- If the above steps do not resolve the issue, contact Apple.
iOS: Not responding or does not turn on - Apple Support
Take care,
Alex H.
Hi Xt1ncT,
Thank you for using Apple Support Communities.
To troubleshoot this issue where your iPhone will not power on, I'd like you to please follow the steps outlined below.
- If a single application is not responding or stops responding when it opens, you can force it to close.
- If the device is unresponsive or if certain controls aren't working as expected, restart your device.
- If the device remains unresponsive or does not turn on (or power on), reset your device.
- If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
- If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
- Let it charge for at least twenty minutes, then see if it starts normally.
- If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
- If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
- If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
- Connect the device to your computer and open iTunes.
- If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
- If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
- If the above steps do not resolve the issue, contact Apple.
iOS: Not responding or does not turn on - Apple Support
Take care,
Alex H.
Managed to get it sorted by holding down the on/off button and the home button for ages. Eventually started up. Thanks
Holding the power on button together with the home button for 10 seconds was spot on. Problem solved, thank you.
I was worried my phone was broken but this worked perfectly!
iPhone 6 Plus Crashed and Won't Turn On
