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Helpful answers
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Nov 4, 2014 5:27 AM in response to Sophie Bellby Carolyn Samit,Hi Sophie...
This being a user to user forum, not Apple, you need to contact AppleCare directly > AppleCare Agreement - Contact Support - Apple Support
You'll need the serial number of your Apple hardware product.
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Nov 4, 2014 5:33 AM in response to Carolyn Samitby Sophie Bell,no problem. its just I'm at uni so couldn't ring them!