Think Or Swim (thinkorswim) platform problems on new retina 5K iMac

Question

Level 1

10 points

Think Or Swim (thinkorswim) platform problems on new retina 5K iMac

I've been using ThinkOrSwim for a year now on multiple computers and operating systems without a problem. No issues running it on Yosemite OS 10.10 on my Macbook Air. HOWEVER, as soon as I switched over to a retina 5K iMac, I ran into a lot of problems:

1) First, I was unable to install the program after downloading the installer from http://mediaserver.thinkorswim.com/installer/install.html

2) Next, since I couldn't run the installer, I tried copying the thinkorswim application folder over TO the new iMac FROM the old Macbook Air. When I double click on the application it partially loads up but as soon as the main window of the application appears, it crashes. I get two error messages: "think or swim quit unexpectedly" and "a graphics problem has been detected".

3) The uninstaller won't work either

4) I feel like maybe this is an iMac issue or has something to do with the huge resolution of the iMac so I reduced the resolution of the iMac but that didn't work either

Not sure what to do. Any ideas would be appreciated. Thank you.

iMac with Retina 5K display, OS X Yosemite (10.10), Think or swim, thinkorswim

Posted on Nov 4, 2014 6:16 AM

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Answer 1

rkaufmann87

Level 10

140,772 points

Nov 4, 2014 8:29 AM in response to REFLUXER

The ThinkOrSwim application is not an Apple product, you will need to contact the developers of the app for assistance to verify it's compatibility.

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Answer 2

Skorpian

Level 1

2 points

Nov 7, 2014 8:57 AM in response to REFLUXER

@REFLUXER Were you able to get ToS to work on your new iMac 5k, I am having the exact same issue and can't install nor can I run the migrated application? I also tried to edit resolution setting, no luck, and the ToS Application is already set to run on Low Resolution.

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Answer 3

Ralph9430

Level 7

21,756 points

Nov 7, 2014 9:26 AM in response to Skorpian

Skorpian wrote:

@REFLUXER Were you able to get ToS to work on your new iMac 5k, I am having the exact same issue and can't install nor can I run the migrated application? I also tried to edit resolution setting, no luck, and the ToS Application is already set to run on Low Resolution.

Did you contact the developer of ThinkorSwim? What did they day?

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Answer 4

Skorpian

Level 1

2 points

Nov 7, 2014 9:30 AM in response to Ralph9430

Yes, i did contact TDAmeritrade and they are saying it is a known issue and believe it is a Java (Oracle) issue. This is what i got from the Client Support team:

Hello,

Thank you for contacting us. This is actually an issue specific to the

way Java works with the new 5k iMacs. The ability for us to resolve this

through thinkorswim will be a little more limited. With that being said,

our developers are working on a workaround try to get past this error.

Best regards,

Michael Ying

Technical Support Department

Phone 800-672-2098

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Answer 5

Nov 7, 2014 10:49 AM in response to Skorpian

Same Issue with Thinkorswim on my iMac 10.10 5k. Can't install, Tried all the tricks, Lower resolution...etc ...blowing up during the install with the following.

Well, I thought I was getting a great machine for the thinkorswim platform.

Any one know any other tricks, feel free to chime in ......Thanks in Advance for your efforts......

Process: java [785]

Path: /var/folders/*/jre.bundle/Contents/Home/jre/bin/java

Identifier: net.java.openjdk.cmd

Version: 1.0 (1.0)

Code Type: X86-64 (Native)

Parent Process: JavaApplicationStub [776]

Responsible: JavaApplicationStub [776]

User ID: 501

Date/Time: 2014-11-07 13:44:55.601 -0500

OS Version: Mac OS X 10.10 (14A389)

Report Version: 11

Anonymous UUID: 3CBABEB1-53A0-571D-885B-37D30FFE947D

Time Awake Since Boot: 2500 seconds

Crashed Thread: 27 Java: Java2D Queue Flusher Dispatch queue: com.apple.root.default-qos

Exception Type: EXC_BAD_ACCESS (SIGABRT)

Exception Codes: KERN_INVALID_ADDRESS at 0x000000012b164000

VM Regions Near 0x12b164000:

IOKit 000000012b074000-000000012b164000 [ 960K] rw-/rw- SM=SHM

--> MALLOC_LARGE 000000012b164000-000000012b46f000 [ 3116K] rw-/rwx SM=PRV

VM_ALLOCATE 00000006fae00000-00000006fc300000 [ 21.0M] rw-/rwx SM=PRV

Application Specific Information:

abort() called

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Answer 6

rkaufmann87

Level 10

140,772 points

Nov 7, 2014 10:51 AM in response to cj.thomas3

cj.thomas3 wrote:

Same Issue with Thinkorswim on my iMac 10.10 5k. Can't install, Tried all the tricks, Lower resolution...etc ...blowing up during the install with the following.

Well, I thought I was getting a great machine for the thinkorswim platform.

Any one know any other tricks, feel free to chime in ......Thanks in Advance for your efforts......

Process: java [785]

Path: /var/folders/*/jre.bundle/Contents/Home/jre/bin/java

Identifier: net.java.openjdk.cmd

Version: 1.0 (1.0)

Code Type: X86-64 (Native)

Parent Process: JavaApplicationStub [776]

Responsible: JavaApplicationStub [776]

User ID: 501

Date/Time: 2014-11-07 13:44:55.601 -0500

OS Version: Mac OS X 10.10 (14A389)

Report Version: 11

Anonymous UUID: 3CBABEB1-53A0-571D-885B-37D30FFE947D

Time Awake Since Boot: 2500 seconds

Crashed Thread: 27 Java: Java2D Queue Flusher Dispatch queue: com.apple.root.default-qos

Exception Type: EXC_BAD_ACCESS (SIGABRT)

Exception Codes: KERN_INVALID_ADDRESS at 0x000000012b164000

VM Regions Near 0x12b164000:

IOKit 000000012b074000-000000012b164000 [ 960K] rw-/rw- SM=SHM

--> MALLOC_LARGE 000000012b164000-000000012b46f000 [ 3116K] rw-/rwx SM=PRV

VM_ALLOCATE 00000006fae00000-00000006fc300000 [ 21.0M] rw-/rwx SM=PRV

Application Specific Information:

abort() called

The OP posted the following, please read the complete thread before posting a "me too."

"Yes, i did contact TDAmeritrade and they are saying it is a known issue and believe it is a Java (Oracle) issue. This is what i got from the Client Support team:

Hello,

Thank you for contacting us. This is actually an issue specific to the

way Java works with the new 5k iMacs. The ability for us to resolve this

through thinkorswim will be a little more limited. With that being said,

our developers are working on a workaround try to get past this error.

Best regards,

Michael Ying

Technical Support Department

Phone 800-672-2098"

Reply

Answer 7

Nov 7, 2014 10:59 AM in response to rkaufmann87

Yea I had called the thinkorswim team as well a few days ago and got the same reply. I just feel like we are in Limbo .....who's going to notify us when the issue is resolved. Oracle ....don't think so .....I guess will just hang around and hope some auto update of Java or and new version of thinkorswim that installs weekly just makes it all of sudden install ....I just don't like the way this is being handled. If developers are going to use me as a tester ...at least have some form of notification as soon as the issue is resolved.

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Answer 8

REFLUXER Author

Level 1

10 points

Nov 7, 2014 11:01 AM in response to cj.thomas3

As many of you know, I have spent the last 2 weeks trying to get ThinkOrSwim to work on my new retina iMac. I have spoken with TOS and posted the problem to many boards. Generally, people thought it was a compatibility issue with Yosemite 10.10 but that is not that case (at least for me) because I was able to run TOS successfully on multiple desktops and laptops running 10.10. Finally, I was able to establish a work around that I wanted to share with this community. It worked for me and will hopefully work for you:

Find the TOS application, select 'get info', then click the box that says something like 'open in lower resolution'.

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Answer 9

Nov 7, 2014 11:08 AM in response to REFLUXER

Im assuming that work around works from what was copied over from another 10.10 mac OS. This is the only Mac I own.

Were you able to get that to work with a clean install of thinkorswim from the installation program ?

Please let me know,

Thankyou

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Answer 10

REFLUXER Author

Level 1

10 points

Nov 7, 2014 11:12 AM in response to cj.thomas3

Yes, this worked AFTER I dragged the TOS application folder over from my OLD computer to the NEW retina iMac.

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Answer 11

Skorpian

Level 1

2 points

Nov 7, 2014 11:18 AM in response to REFLUXER

Can you give us more details REFLUXER, because my migrated ToS application has "Open in Low Resuluction" checked and locked, but I am unable to run the program?

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Answer 12

Nov 7, 2014 11:21 AM in response to REFLUXER

Ok Thanks for the Info .....but this is the only Mac I own as I mentioned earlier...so I have to get the base install to work .....on this Mac .....I currently have it running under Parallels with Windows 8.1. But I still want it running under the Mac OS. That was my workaround, and the font is as tiny tiny tiny as u want it ....

20 screens on the monitor ......Im still using my old Dell.....I can't be having performance issues or any issues for that matter trading futures ....

Thanks for your help .....

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Answer 13

Nov 7, 2014 11:26 AM in response to Skorpian

Skorpian, did you change the Mac screen resolutions as well .....to scaled with lower resolution ? if not that might do the trick .....

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Answer 14

Skorpian

Level 1

2 points

Nov 7, 2014 11:33 AM in response to cj.thomas3

Yes, I have tried it with the large text and more space, but no luck?

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Answer 15

Nov 7, 2014 11:42 AM in response to Skorpian

Yea, I'm giving up on it .....just a case of being on the bleeding edge ....I do like the machine tho ....hopefully it will get resolved before to long ....Thanks for your help ...and hopefully if somebody gets the install to work as it should, they will update this posting ...... I was just glad to see I was not the only one having issues. I purchased this machine specifically for Trading with thinkorswim ......It will get fixed ....Take Care, and Thanks again everyone ....

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