Some songs from a purchased album do not show up in the library, cloud, or purchase history. I can see that I purchased the whole album in the store, but I can't find them anywhere else, not even in the iTunes folder for music on my PC. Help!
Hello there, HEM474.
The following Knowledge Base article offers up some great information to review when you are not seeing purchased content under your iTunes account:
Download past purchases - Apple Support
Make sure to review this information first:
Before you begin
- Sign in with the Apple ID that you used for the original purchase. Use these steps to see which Apple ID you used to download an item.
- See if the content is available for redownload. Previously purchased items might not be available if they're no longer on the iTunes Store. If you changed your Apple ID from one country to another, you can’t download items you purchased in a previous country.
If you're using Family Sharing, you can use these steps to download your family member's content.
If you still don't find the purchased content:
- If you can't find the item that you purchased in the iTunes Store, report a problem with the item. You can report a problem with a purchase made within the last 90 days.
- If you have a problem with an older purchase, contact iTunes Store support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Missing Songs
