David_Grossman

Q: Apple Pay Not Working "Hold Near Reader to Pay"

I have tried Apple Pay at Several locations, including Mc Donalds and such, with no luck. 

1. My iPhone 6 Plus prompted me to pay with Apple Pay

2. I gently placed my finger on the fingerPrint Reader and it reads my fingerprint

3. Says Hold Near Reader to pay. Then nothing... I wait and wait and nothing.

I have tried with and without a case, holding it near and directly on the reader, and with both Credit and Debit cards. 

Does anyone have any ideas?

IMG_1377.jpg

 

the last time was at a shop with a NFC reader, and the lady ahead of me used her iPhone 6 just fine. 

Thank You

David

iPhone 6 Plus, iOS 8.1

Posted on Nov 5, 2014 1:27 PM

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Q: Apple Pay Not Working "Hold Near Reader to Pay"

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  • by DrFishAtTexasAM,

    DrFishAtTexasAM DrFishAtTexasAM Oct 27, 2015 1:46 PM in response to David_Grossman
    Level 1 (0 points)
    Oct 27, 2015 1:46 PM in response to David_Grossman

    I contact the technical support, and finally they agree to send me a replacement phone. Then, the issue is solved. So when you find "Hold near to the reader", it might be the problem of NFC chip.

  • by clodene,

    clodene clodene Oct 27, 2015 2:10 PM in response to DrFishAtTexasAM
    Level 1 (5 points)
    Applications
    Oct 27, 2015 2:10 PM in response to DrFishAtTexasAM

    Thought I would let you know my experience.  After working with the online chat support.  I went and tried ApplePay but it still didn't work.  I made a genius appointment.  After putting the phone through several tests which it basically seemed to work OK. However, the tech did think it was a little slow.  He thought it should read a little further away.  They gave me a new phone and so far it is working fine.  I just updated to IOS 9.1 so I hope that will not screw it up.

  • by jjproducer,

    jjproducer jjproducer Nov 5, 2015 10:30 AM in response to clodene
    Level 1 (0 points)
    Nov 5, 2015 10:30 AM in response to clodene

    Originally, I would never see the "Hold Near Reader to Pay" message.  It would just keep prompting me to touch my fingerprint.  I deleted the card and re added it.  Now I get the "Hold Near Reader to Pay" message.  I'm hopeful it will work now.

  • by Marcus Peaston,

    Marcus Peaston Marcus Peaston Mar 24, 2016 5:56 AM in response to Endocoug
    Level 1 (104 points)
    Mar 24, 2016 5:56 AM in response to Endocoug

    This is basically what I'm seeing as well with my iPhone 6.  Sometimes it works and sometimes the phone just seems to stop "talking" to the payment terminal.  The iPhone clearly sees the payment terminal because it wakes up Apple Pay and it's happy with my fingerprint but then just doesn't seem to make the payment.  I had the same issue again in Boots today, one of the original supporters in the UK if I recall, and ended up paying using the same debit card that Apple Pay uses via contactless.

     

    It really is an issue of confidence and reliability.  I love the concept but for some reason the implementation just isn't quite there yet.

  • by Arkantas2,

    Arkantas2 Arkantas2 May 23, 2016 8:54 AM in response to Marcus Peaston
    Level 1 (4 points)
    May 23, 2016 8:54 AM in response to Marcus Peaston

    Exactly the same for me

    Worked once and never since

    none of the suggested solutions works

  • by ottoharsh,

    ottoharsh ottoharsh May 23, 2016 3:43 PM in response to Arkantas2
    Level 1 (12 points)
    Apple Pay
    May 23, 2016 3:43 PM in response to Arkantas2

    just to be clear. This issue is only happening to me at Winn Dixie. Apple Pay works great everywhere else I use it.

  • by imagine engine,

    imagine engine imagine engine May 24, 2016 11:19 PM in response to David_Grossman
    Level 2 (286 points)
    Apple TV
    May 24, 2016 11:19 PM in response to David_Grossman

    When making payments using Apple Pay I found t's easier on both myself and the cashier to know what form of payment I'm going to use. Example if paying with VISA I say "VISA" or if debit I say "INTERAC" to the cashier. Also I've noticed there are still a few retailers that have yet to turn on NFC payment on their POS terminal and insist on inserting the card using the chip reader. It truly doesn't matter which bank your VISA or MASTERCARD is with as long as the creditor supports Apple Pay and the POS terminal has NFC turned on.

  • by ottoharsh,

    ottoharsh ottoharsh May 25, 2016 2:36 AM in response to imagine engine
    Level 1 (12 points)
    Apple Pay
    May 25, 2016 2:36 AM in response to imagine engine

    Well according to Apple Winn Dixie is an Apple Pay partner and the service should work, but it still doesn't. 

  • by Jobo109,

    Jobo109 Jobo109 May 31, 2016 10:11 AM in response to Arkantas2
    Level 1 (4 points)
    May 31, 2016 10:11 AM in response to Arkantas2

    Me also! Replaced IPhone 5 with new 6s so that I can use Apple Pay. Added my Visa debit card and authorised ok. Worked first time on next purchase - magic!  Has never worked since. Also seems now to have delete card from passbook?  Do we have to add a new card everytime we use this system. Seems stupid to me far easier to just get the card out and tap it on the reader - always works!

  • by djvipmog,

    djvipmog djvipmog Jun 7, 2016 6:37 AM in response to David_Grossman
    Level 1 (12 points)
    Apple Pay
    Jun 7, 2016 6:37 AM in response to David_Grossman

    Hello,

     

    I am also facing exact same problem. It is very embarassing to hold the phone and it doesnt work. It happens with me all the time and I am really fed up. I have booked a Genius appointment this Saturday 11th June 2016, lets see what they have to say. Clearly this is a hardware issue but will wait for their call.

     

    Cheers.

  • by Bigmonster4321,

    Bigmonster4321 Bigmonster4321 Jun 12, 2016 1:34 AM in response to David_Grossman
    Level 1 (4 points)
    Jun 12, 2016 1:34 AM in response to David_Grossman
    for 50 yr olds  Just check that you are placing your finger over the home button and not the fingerprint that appears on the screen!! I've been ranting for weeks that Apple Pay stopped working, tried ALLthe tips, then my husband witnessed me trying it again in a store and pointed out that I had my finger on the screen finger print!!  Worked when I actually put it on the home button , of course!!   Just a reminder for anyone with 50 year old fuzzy head and a 2016 new technology. 
  • by Cindy/G5 iMac,

    Cindy/G5 iMac Cindy/G5 iMac Jul 2, 2016 9:36 AM in response to David_Grossman
    Level 1 (24 points)
    Jul 2, 2016 9:36 AM in response to David_Grossman

    Just upgraided a couple weeks ago to a SE from a 5S partly in order to use Apple Pay. Didn't work the first two times at Cub. I'd sat out if 8 tries, it's worked twice. Then tried using it yesterday at the Apple Store! No luck with two different scanners. They thought I must have a faulty sensor so I have to make an appt for the Genius Bar.

  • by ottoharsh,

    ottoharsh ottoharsh Jul 2, 2016 9:40 AM in response to Cindy/G5 iMac
    Level 1 (12 points)
    Apple Pay
    Jul 2, 2016 9:40 AM in response to Cindy/G5 iMac

    sounds like a phone issue. Apple Pay should definitely work at an Apple Store. They'll probably just trade out the device.

  • by Cindy/G5 iMac,

    Cindy/G5 iMac Cindy/G5 iMac Jul 11, 2016 12:11 PM in response to ottoharsh
    Level 1 (24 points)
    Jul 11, 2016 12:11 PM in response to ottoharsh

    You'd think. Went to the Apple Store/Genius Bar. All their diagnostics said the SE was fine. He blamed it on the stores - gotta find someone to blame, right? I kept bringing up then why didn't it work in this Apple store last week, plus they had tried two different scanners. He didn't have an answer for that. So I went directly to a Cub store to try it and it worked. Today at Walgreens, no luck whatsoever. This is becoming so frustrating. The phone is 1 month old. So now I have to find time to go back to the Apple store and find something cheap to buy to test it out.

  • by samsaint,

    samsaint samsaint Aug 18, 2016 6:27 AM in response to David_Grossman
    Level 1 (4 points)
    Aug 18, 2016 6:27 AM in response to David_Grossman

    I've had the same problem. I found that simply updating to the latest iOS (9.3.4) it worked straight away

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