Chofy 8a

Q: what can i do to fix this problem if when logging in to face time, and messages it says could not connect because of network problems please help me

I didn't use messages of face time on my computer for a long time because i was fixing the screen and when i got it back when i opened face time or messages it said something like not able to connect, please check network. So i just updated to osx yosemite and i thought it was going to work. so please help me

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Nov 5, 2014 12:48 PM

Close

Q: what can i do to fix this problem if when logging in to face time, and messages it says could not connect because of network probl ... more

  • All replies
  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v Nov 8, 2014 10:26 AM in response to Chofy 8a
    Community Specialists
    Nov 8, 2014 10:26 AM in response to Chofy 8a

    Hi Chofy 8a,

     

    Thanks for visiting Apple Support Communities.

     

    It sounds like you are seeing an error message when you try to sign into FaceTime and Messages. Not to worry, as there are a couple of troubleshooting article that can help you solve it.

     

    First, try these steps from FaceTime, Game Center, Messages: Troubleshooting sign in issues:

    1. Ensure that you have an active Internet connection.

    2. Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website. Other things you should confirm while logged into appleid.apple.com:

      Note You may experience issues if your email address is associated with more than one Apple ID. If you have multiple Apple IDs, log in to appleid.apple.com with each Apple ID and confirm that each email address you wish to use for FaceTime or Messages is associated with only a single Apple ID.

      • Confirm that the email addresse(s) for your Apple ID has been verified.
      • Check for miss-types of the email address
        • Check the spelling of the email address
        • Check that all letters are lower case
        • Make sure that special characters are correct, e.g. no commas (,) where there is supposed to be full stops (.), etc.

    3. Make sure the date, time, and time zone are set correctly in Data & Time preferences, in System Preferences. Tip: Enable "Set date and time automatically" in Date & Time preferences to automatically keep this information accurate.

    4. If third-party firewall or port filtering software is installed, it needs to be configured to allow connections to apple.com, verisign.com and verisign.net. A list of ports required for using FaceTime and Messages is in Using FaceTime and iMessage behind a firewall. Please consult this article for further help configuring firewalls and Internet security software.

    5. If your /private/etc/hosts file has been modified, make sure that it is not interfering with communications to apple.com, verisign.com or verisign.net servers. Note: Some third-party software installers may modify the /private/etc/hosts file without alerting you. Instructions about how to check and resolve issues with a /private/etc/hosts file are in the "Blocked by configuration: (Mac OS X/Windows)" section of iTunes: Advanced iTunes Store troubleshooting

     

    All the best,

     

    Jeremy