Itunes doesn't recognize my Iphone 6 error 0xE8000003
I don't know what is the reason that I couldn´t connect my iphone to Itunes the error is 0xE8000003
iPhone 6, iOS 8.1
User profile for user:
sterling r
User level:
Community Specialist
Hello there Maria Luisa,
If I understand correctly you are getting this error code every time you connect your new iPhone 6 to your computer with the USB cable it came with. I would recommend the following article for you about this type of error, named:
iOS: Unknown error containing '0xE' when connecting to a Windows PC - Apple Support
Start with these steps, but there are additional things in the article to try if needed:
- Restart your computer.
- Install the latest version of iTunes.
- Verify that your computer meets the minimum system requirements. iOS devices require the following minimum version of Windows:
- Windows XP Service Pack 3
- Windows Vista
- Windows 7
- Windows 8
- Download and install any available software updates from Microsoft.
- Connect the device directly to your computer; not to an external USB hub. Find out if your computer has USB 2.0 ports.
- Check that the Dock Connector or Lightning Connector on both the device and cable are clean of any lint or other debris. If possible, connect your device using a different Apple 30-pin to USB cable or Apple Lightning Connector to USB cable.
- Disconnect other USB peripherals from your computer, with the exception of your keyboard and mouse. After disconnecting these peripherals, restart your computer, connect your device, and open iTunes.
- Connect your device to a different USB port on your computer.
Thank you for using Apple Support Communities.
All the best,
Sterling