Apple TV music problems-skips & plays with no sound

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Level 1

8 points

Apple TV music problems-skips & plays with no sound

I bought a refurbished Apple TV from apple's website last April and it has been working fine, but lately it has started giving me problems when streaming audio from iTunes on my MacBook Pro. It will sometimes skip momentarily when playing a song, or even freeze up for a few minutes only to jump ahead to the next song or a later portion of the current track. Sometimes when it freezes, we will see the progress bar still filling up like it's playing, but there is no sound. Sometimes we see the little white "loading" dial, though not always. Everything else seems to be working on it, it's just the music that is giving us problems. I tried to reboot the apple TV (using menu & down button) but the problem is still there. I don't think it's a network issue, because other wireless devices in our home seem to be working just fine, and this seems to happen even when the apple tv is the only wireless device accessing the network. Any other ideas of how to remedy the problem?

AppleTV 2, iOS 8.1

Posted on Nov 6, 2014 5:27 PM

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Answer 1

Nov 6, 2014 6:40 PM in response to measterling

Have you tried restarting your router.

Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

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Answer 2

measterling Author

Level 1

8 points

Nov 6, 2014 11:20 PM in response to Winston Churchill

yes, I tried that too, sorry didn't include that in my original post, that was the first thing I tried, even though there was no change to any of our other wireless devices, I figured it was worth a shot.

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Answer 3

Nov 7, 2014 1:20 AM in response to measterling

There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

The following article(s) may help you.

Troubleshooting Wi-Fi networks and connections

Recommended Wi-Fi settings

Sources of Interference

Wifi Diagnostic Software (for Mac users)

You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

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Answer 4

measterling Author

Level 1

8 points

Nov 8, 2014 10:26 PM in response to Winston Churchill

Just wanted to followup and let you know, I went ahead and updated my laptop to Yosemite and that seems to have resolved the issue. If it resurfaces, I will investigate the WiFi stuff a bit more, thanks for all the links for that!

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Answer 5

Nov 9, 2014 6:12 AM in response to measterling

Hopefully that's all you need to do, but bear in mind that by updating to Yosemite you have renewed the connection to your network, renewing connections by restarting hardware is often a temporary solution to a network problem.

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